HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.
October 23, 2025
Conducted in collaboration with Cognizant, this roundtable brings senior CPG and retail leaders together to tackle the challenge of moving AI from pilots to scaled impact. Learn what sets the “15% Club” apart, benchmark successes, exchange proven use cases, and leave with a clear plan to accelerate AI to enterprise scale.
October 28, 2025, Princeton, New Jersey
Conducted in collaboration with Infosys, this roundtable is for GBS leaders, including CFOs, CIOs, and functional heads, who are navigating the shifting landscape of life sciences. Together, we’ll examine how GBS can move beyond cost containment to drive enterprise-wide value, explore the role of AI-enabled solutions, and uncover lessons from other industries.
November 11, 2025, The Dorchester, London UK
Conducted in collaboration with Cognizant, this roundtable unites senior leaders to rethink how enterprises can move beyond traditional service delivery and activate the Services-as-Software (SaS) Flywheel—where AI, data, and IP work together to drive continuous value, speed, and innovation.
December 4, 2025
Conducted in collaboration with Infosys, this roundtable will challenge leaders to confront the realities of operating in an AI-first world.
Presented live in India on February 19. This roundtable explored and debate on the very present and future of Indian IT and BPM services.
Presented live in NYC on February 15. This roundtable explored the future in which the new GBS becomes Generative Business Services.
Presented live in London on February 1. This roundtable explored how can we manage (cloud) spend despite the onslaught of GenAI.
Presented live in NYC on January 25. This roundtable explored the latest GenAI use cases and discussed how GenAI can be used to enhance stakeholder experience and create entirely new sources of value for enterprise growth and innovation.
Presented on Dec 14, 2023. In this digital focus group, HFS brought together an intimate group of business and IT leaders to share their experiences on how their firms are achieving breakaway results going beyond embracing investment-optimizing FinOps principles.
Presented live in NYC on November 30. This roundtable explored the extent to which enterprises consider embracing Industry Cloud to help them achieve their strategic objectives and thus capture business value from their investments in the cloud.
Presented live in NYC on Nov 14 2023. During this roundtable industry leaders and experts explored and shared the avenues for professional services firms to embrace GenAI and also unravel the mysteries behind this tech, discussing real-world strategies, risks, and applications it holds for your back-office operations.
Presented on Oct 26, 2023. This digital focus group seek to understand from health plans and provider executives what their challenges are, their aspirations, and operational strategies to meet the growing digital demands of their members, and patients.
Presented live in NYC on Oct 4, 2023. HFS brought together a group of enterprise leaders who discussed the challenges and opportunities for improving the customer journey as well as the opportunities and risks of leveraging GenAI for optimizing CX processes.
Presented on Sept 21, 2023. This roundtable discussed the strategies and explored how companies can deliver on the sustainability goals to align with our latest study produced in association with Infosys.
Presented live in NYC on June 13, 2023. HFS brought together an intimate group of business and IT leaders who shared their experience on how their firms are achieving breakaway results going beyond embracing investment-optimizing FinOps principles.
Presented on May 4, 2023. This roundtable offered an exclusive opportunity for BFS enterprises to get inside the study findings in a confidential, facilitated learning forum.
Presented on April 27, 2023. In this HFS Digital Focus Group - HFS analysts, IBM executives, and 5-7 enterprise GBS leaders discussed how GBS organizations are managing multiple business priorities with digital initiatives to serve employees and customers better.
Presented live in NYC on April 11, 2023. While the term “metaverse” was coined 30 years ago, it is still being defined, and its potential to unleash the next wave of technological disruption seems increasingly clear, with real-life benefits already emerging for early adopters.
Presented on March 30, 2023. This roundtable shared research and perspectives on the new horizons of enterprise innovation where GBS / Shared Services transformation can aspire towards an infinite mindset.
Presented live in London on March 7, 2023. Today’s marketers are looking at the world in a new light of rapidly shifting customer expectations, a hybrid physical and digital reality, and unmatched uncertainty.
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