HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS Roundtables

In-person Roundtable

Reimagine Insurance with AI: What’s Driving Real Results Today

August 19, 2025, New York, NY

Join HFS Research and IBM Consulting for a high-impact, candid roundtable with top insurance executives and transformation experts as we move beyond experimentation and into the realities of scaled AI deployment.

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In-person Roundtable

Scaling AI with Purpose, Not Hype: A Practical Path to Enterprise Adoption

August 21, 2025, New York, NY

Conducted in collaboration with LTIMindtree, this roundtable brings together a cross-industry group of enterprise leaders for a focused discussion on moving from isolated experiments to scaled, business-aligned AI programs. No hype, just a grounded look at what works, what doesn’t, and what comes next.

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In-person Roundtable

Agentic AI is ready. But are you? Rethinking the Foundations of Enterprise Transformation

September 18, 2025, London, UK

Conducted in collaboration with Wipro, this roundtable is for business and tech leaders who are done with shallow pilots and are ready to tackle the hard stuff: how to re-architect the enterprise so AI agents can actually do something useful—at scale, securely, and with strategic intent.

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In-person Roundtable

Agentic AI: Hype, Hope, or Headway? Separating signal from noise in the next AI frontier

September 23, 2025, New York, NY

Join HFS and Akkodis for an intimate roundtable with a select group of enterprise leaders and transformation experts to explore the gap between the hype and reality of agentic AI by examining organizational readiness, structural and governance challenges, and the foundational capabilities required to scale autonomous AI in the enterprise.

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In-person Roundtable

The AI Imperative: Scale Enterprise Agility through Services-as-Software (SaS)

September 25, 2025, New York, NY

Conducted in collaboration with Mindsprint, this closed-door executive roundtable brings together a curated group of industry leaders, technology executives, and transformation champions to discuss and debate the future of services becoming (almost) software.

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In-person Roundtable

AI Alone Won’t Fix Broken Ops: Reinventing Enterprise Value Through Business Operations and Human-Centered AI

September 26, 2025, New York, NY

This HFS roundtable isn’t about what AI could do—it’s a working session on what it must do to deliver real enterprise value. Senior leaders from CPG, retail, life sciences, manufacturing, and distribution will come together to tackle the challenges of legacy processes, fragmented data, and complex supply chains.

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Virtual Roundtable (via Microsoft Teams)

Joining the 15% club: How consumer goods scale AI beyond pilots

October 23, 2025

Conducted in collaboration with Cognizant, this roundtable brings senior CPG and retail leaders together to tackle the challenge of moving AI from pilots to scaled impact. Learn what sets the “15% Club” apart, benchmark successes, exchange proven use cases, and leave with a clear plan to accelerate AI to enterprise scale.

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Past Roundtable Highlights

GenAI’s impact on the office of the future for professional services

Presented live in NYC on Nov 14 2023. During this roundtable industry leaders and experts explored and shared the avenues for professional services firms to embrace GenAI and also unravel the mysteries behind this tech, discussing real-world strategies, risks, and applications it holds for your back-office operations.

How can we achieve a new generation of health consumer engagement with GenAI?

Presented on Oct 26, 2023. This digital focus group seek to understand from health plans and provider executives what their challenges are, their aspirations, and operational strategies to meet the growing digital demands of their members, and patients.

Stop trying to delight customers! Just make it easy: How can GenAI make life easier for your employees & customers?

Presented live in NYC on Oct 4, 2023. HFS brought together a group of enterprise leaders who discussed the challenges and opportunities for improving the customer journey as well as the opportunities and risks of leveraging GenAI for optimizing CX processes.

Powering a sustainable future: How can enterprises transform to lead the energy transition as part of an integrated

Presented on Sept 21, 2023. This roundtable discussed the strategies and explored how companies can deliver on the sustainability goals to align with our latest study produced in association with Infosys.

Solving the current cloud contradiction: Reducing costs versus innovating at speed

Presented live in NYC on June 13, 2023. HFS brought together an intimate group of business and IT leaders who shared their experience on how their firms are achieving breakaway results going beyond embracing investment-optimizing FinOps principles.

The ecosystem imperative: How to create new sources of value in BFS enterprises

Presented on May 4, 2023. This roundtable offered an exclusive opportunity for BFS enterprises to get inside the study findings in a confidential, facilitated learning forum.

Reimagining GBS with digital intelligence

Presented on April 27, 2023. In this HFS Digital Focus Group - HFS analysts, IBM executives, and 5-7 enterprise GBS leaders discussed how GBS organizations are managing multiple business priorities with digital initiatives to serve employees and customers better.

Where is the metaverse heading: How can we create a business impact?

Presented live in NYC on April 11, 2023. While the term “metaverse” was coined 30 years ago, it is still being defined, and its potential to unleash the next wave of technological disruption seems increasingly clear, with real-life benefits already emerging for early adopters.

Developing an infinite GBS mindset: Adapting strategy today for long-term success

Presented on March 30, 2023. This roundtable shared research and perspectives on the new horizons of enterprise innovation where GBS / Shared Services transformation can aspire towards an infinite mindset.

Marketing in the age of CX: Do we need iteration or re-invention?

Presented live in London on March 7, 2023. Today’s marketers are looking at the world in a new light of rapidly shifting customer expectations, a hybrid physical and digital reality, and unmatched uncertainty.

What’s the story with the industry cloud?.. breaking IT/OT silos for effective digital transformation

Presented on December 15, 2022. This digital focus group focused on the story of the industry cloud and the breaking of IT/OT silos for effective digital transformation.

Procurement is well positioned to be an ‘Ecosystem Builder’ for the enterprise. But is it ready?

Presented on December 8, 2022. This roundtable gave an advanced view into our key research findings and share the perspectives with industry peers on the future of procurement.

Reimagining customer experience for our hybrid reality

Presented live in NYC on November 29, 2022. Today more than ever, customer experience (CX) is the great differentiator making or breaking success for companies.

Behind every successful enterprise is data-driven finance. How do you get there?

Presented on October 27, 2022. This roundtable leveraged findings from our latest research done in partnership with EXL to debate with senior finance leaders.

Low-code and value creation: What’s the winning formula?

Presented on September 8, 2022. This roundtable looked at how even the most reticent can derive value from low code and explored how the various challenges can be resolved without compromising on internal cohesion or promoting cyber threats.

Transforming operations with tools and change agents such as ServiceNow

Presented on August 16, 2022 Enabling experiences with seamless workflows is becoming the focal point for operational strategies for IT and business functions.

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