HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS roundtables

Virtual (via Microsoft Teams)

AI-first in Banking and Financial Services: From hype to hard truth

December 4, 2025

Conducted in collaboration with Infosys, this roundtable will challenge leaders to confront the realities of operating in an AI-first world.

Learn more

In-person Roundtable

From cost arbitrage to enterprise AI hubs – How insurance GCCs are fueling innovation

February 10, 2026, The Leela Palace, Bengaluru

Conducted in collaboration with Sutherland, this intimate roundtable with leading insurance GCC executives will explore how to move beyond the old offshore model and build a scalable, AI-driven foundation for enterprise transformation.

Learn more

Past roundtable highlights

The Advent of AI in Software Product Engineering

Presented live in New York on April 4. This roundtable dissected what GenAI really brings to the table.

April 4, 2024

Driving the Evolution of Financial Crime Compliance: The People and Tech Imperative

Presented on March 7, 2024. This digital focus group was among an intimate small group where we brought together relevant industry leaders to discuss the future of fincrime compliance programs.

March 7, 2024

Energizing consumer engagement and bridging the payer-provider divide in US healthcare with GenAI

Presented on February 29, 2024. In this digital roundtable, we discussed the topics such as Vertical integration, Payer-provider friction and GenAI that are aligned with the findings of our latest research.

February 29, 2024

Can India lead the Technology Arbitrage Revolution in services

Presented live in India on February 19. This roundtable explored and debate on the very present and future of Indian IT and BPM services.

February 19, 2024

Reimagining GBS (Global Generative Business Services) models with AI

Presented live in NYC on February 15. This roundtable explored the future in which the new GBS becomes Generative Business Services.

February 15, 2024

GenAI meets Cloud How can you manage (cloud) spend despite the onslaught of GenAI?

Presented live in London on February 1. This roundtable explored how can we manage (cloud) spend despite the onslaught of GenAI.

February 1, 2024

GenAI must be about value, not a singular obsession on productivity

Presented live in NYC on January 25. This roundtable explored the latest GenAI use cases and discussed how GenAI can be used to enhance stakeholder experience and create entirely new sources of value for enterprise growth and innovation.

January 25, 2024

Escape cloud purgatory! Strategies to reduce costs AND innovate at speed

Presented on Dec 14, 2023. In this digital focus group, HFS brought together an intimate group of business and IT leaders to share their experiences on how their firms are achieving breakaway results going beyond embracing investment-optimizing FinOps principles.

December 14, 2023

How can Industry Cloud capture business value from cloud investments?

Presented live in NYC on November 30. This roundtable explored the extent to which enterprises consider embracing Industry Cloud to help them achieve their strategic objectives and thus capture business value from their investments in the cloud.

November 30, 2023

GenAI’s impact on the office of the future for professional services

Presented live in NYC on Nov 14 2023. During this roundtable industry leaders and experts explored and shared the avenues for professional services firms to embrace GenAI and also unravel the mysteries behind this tech, discussing real-world strategies, risks, and applications it holds for your back-office operations.

November 14, 2023

How can we achieve a new generation of health consumer engagement with GenAI?

Presented on Oct 26, 2023. This digital focus group seek to understand from health plans and provider executives what their challenges are, their aspirations, and operational strategies to meet the growing digital demands of their members, and patients.

October 26, 2023

Stop trying to delight customers! Just make it easy: How can GenAI make life easier for your employees &

Presented live in NYC on Oct 4, 2023. HFS brought together a group of enterprise leaders who discussed the challenges and opportunities for improving the customer journey as well as the opportunities and risks of leveraging GenAI for optimizing CX processes.

October 4, 2023

Powering a sustainable future: How can enterprises transform to lead the energy transition as part of an

Presented on Sept 21, 2023. This roundtable discussed the strategies and explored how companies can deliver on the sustainability goals to align with our latest study produced in association with Infosys.

September 21, 2023

Solving the current cloud contradiction: Reducing costs versus innovating at speed

Presented live in NYC on June 13, 2023. HFS brought together an intimate group of business and IT leaders who shared their experience on how their firms are achieving breakaway results going beyond embracing investment-optimizing FinOps principles.

June 13, 2023

The ecosystem imperative: How to create new sources of value in BFS enterprises

Presented on May 4, 2023. This roundtable offered an exclusive opportunity for BFS enterprises to get inside the study findings in a confidential, facilitated learning forum.

May 4, 2023

Reimagining GBS with digital intelligence

Presented on April 27, 2023. In this HFS Digital Focus Group - HFS analysts, IBM executives, and 5-7 enterprise GBS leaders discussed how GBS organizations are managing multiple business priorities with digital initiatives to serve employees and customers better.

April 27, 2023

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