Points of View

Continuous change management must underpin enterprise automation journeys

Sep 2, 2019 Elena Christopher


How Henkel created a shared services hybrid workforce


HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel, a Germany-based global manufacturer of industrial and consumer goods, on its journey to create a hybrid workforce in its Shared Services Center (SSC) organization using Blue Prism connected-RPA.


If we take a step back from all the hype and rhetoric surrounding intelligent automation (IA), most enterprises agree that its ultimate purpose is to transform business operations. Literally, how work gets done is changing due to the inevitableyes, inevitabletide of change agent technologies represented in HFS’ Triple-A Trifecta and their impact on enterprise business processes and workflows. We should regard the very notion of creating a digital workforce to complement the human workforce as a seismic shift requiring enduring change management. 


Successful adoption of IA requires curated change for your tech leaders and practitioners, a revamp or reinvention of business processes, and substantial engagement with the workforce to ensure that they are both aware of how work is changing and that they are active in driving it. The successful creation of a hybrid workforce depends on broad change management that pervades people, processes, and technology.  



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