Points of View

Read this process mining 101 primer before your next “operational excellence” meeting

Business operations leaders are constantly on the lookout for ways to improve the running of core enterprise functions. Traditional business intelligence and process mapping tools and process discipline methodologies such as Lean Six Sigma have been the primary approaches over the past two decades. Process mining tools are emerging as contributors toward this cause, using data from a company’s own systems and application logs. In this POV, we describe the definitions and techniques process mining experts use today, with one fundamental underlying principle—data is the foundation of a business process, and its analysis can unlock better ways to orchestrate activities between systems, platforms, and people.

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