Points of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t me”

As we’ve said of late, the digital workforce that wasn’t finally has its burning platform and a chance to shine. Since global lockdown commenced, we’ve been tracking, talking, and learning how enterprises and their service and technology partners are using automation to help them function. In recent weeks, one of the most prevalent use cases is in the banking and financial services sector, where lenders are using automation, largely RPA, to support loan processing for government-backed loans. RPA is helping lenders grapple with massive loan volumes and submit them quickly so that they can approve and disperse loans.

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