Since HfS Research first began covering the emergence of the new technologies in robotic process automation (RPA) several years ago, we have seen this become one of the foremost trends in BPO marketplace. It is now on the strategic agenda of every major BPO service provider, third party advisor and increasingly on the minds of enterprise buyers of BPO as well. HfS is continuously talking to BPO service providers about their strategies and programs for RPA and in recent months we have seen sufficient development in these such that we decided that it was the right time to introduce a Maturity Model for RPA that encapsulates all of the discussions we have had.
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