- Maybe RPA is a gateway drug after all, as AI takes the number one spot for investment focus
- Most automation strategies are failing because they aren't impacting customer experiences. We must broaden beyond the back office...
- UiPath hyped a market that simply wasn’t there. Now we must build one that's REAL - one we can TRUST
Points of View
More IT Infrastructure Research
IT Infrastructure Management Services in the Post-Digital World
This report provides a new perspective on the IT Infrastructure Management Services Market by splitting the market into three categories - legacy outsourcing, progressive outsourcing and As-a-Service. Last year we added “As-a-Service” to our infrastructure services forecast to acknowledge that the IT infrastructure outsourcing market was more complicated than the -2.3% CAGR suggests. Largely that there is opportunity for firms willing to provide more evolved services or are happy to deliver mundane cheap and cheerful services at ever diminishing prices. With this in mind, we decided to further segment the IT Infrastructure management market to see, not only the fast-growing As-a-Service component, but also the transition within the traditional outsourcing space toward more mature, more evolved progressive outsourcing services.
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