- Re-platforming the Hyperconnected Enterprise: AI must be led by business operators, not IT traditionalists
- Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
- Is the Big 3 RPA stranglehold about to be challenged? AntWorks patiently times its move
Points of View
More Procurement Research
The Procurement Dilemma – Fixing the Basics with an Eye on the Future
Procurement executives expect their service providers to maintain the level of engagement, collaboration, and responsiveness while also providing them with inputs, ideas, and acumen around the future of procurement, with new technologies and customer experiences top of mind.
At the same time, clients are aware their organization (in terms of culture, maturity and resources) is holding them back to move faster on procurement transformation and realize service providers can be a larger and critical part of the puzzle. This is essentially an open invitation to service providers to keep pushing the envelope on innovation, although progress might be slower than expected or desired.
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