Points of View

Utilities Are Fighting a Battle for Survival

Aug 23, 2018 Derk Erbé Mayank Madhur

The utility industry is experiencing a period of unprecedented change. After a good century of relative stability, the last two decades have plunged the utilities industry into turbulence. This is only the beginning of a more significant transition in the way the world produces and consumes energy, particularly electricity. 


Utilities across the globe are struggling to drive growth and profit. Power demand is growing on a global scale, but locally—especially in Western nations—demand is flat or decreasing. Establishing consistency between objectives and desired business outcomes is a critical step in ensuring the success of digital transformation initiatives.


This Voice of the Customer POV report presents how utilities are dealing with the current situation in terms of prioritization of business transformation objectives, and  the levers used in digital transformation efforts.


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