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Industry must link sustainability, AI, talent or keep failing these transitions

Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.

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Point of View

Firstsource rewired CX for a media giant; transform yours next

Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.

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Point of View

Make finance the AI brain or risk running your business blind

A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.

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Point of View

Otera helps Allianz Partners use AI to target a €300M profit increase by 2027

HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.

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Point of View

Health plans must anchor value in health to survive and thrive in the BBB era

Health plans not addressing health is the ultimate fraud perpetuated on the American public - but now is the chance to fix it.

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Point of View

Telecom COOs: Cut field ops costs by 30% with agentic or watch your competitors do it first

Telco COOs must team up with their CTOs and partners to deliver AI driven field services outcomes.

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Point of View

Run your cloud services as software to stop scaling technical debt

A guide for CIOs to shift from cloud projects to cloud products and build a continuously modernized, AI-ready cloud.

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Point of View

Mosaic and WNS: Co-creating smarter and intelligent insurance operations

Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.

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Point of View

Life sciences CXOs, stop burying GBS in the basement and let it drive revenue

GBS reflects the enterprise value chain and is unique in able to help life sciences address their unprecedented revenue headwinds.

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Point of View

Enterprise buyers must co-create India’s chip supply chain or lose control of their AI future

This POV describes how enterprises must take part in creating India's semiconductor supply chain.

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Point of View

CIOs must rethink GCCs beyond cost arbitrage to innovate, orchestrated by AI

Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.

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Point of View

No AI without PI: Celonis bids to be the context layer powering enterprise AI

Treat process intelligence as the AI context fabric. If you can’t trace a dollar to a process change, your AI isn’t intelligent.

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