Being As-a-Service in Telecom Operations

HfS recently completed a Blueprint report on Telecom Operations As-a-Service, examining the solutions of eight service providers. In the course of researching this Blueprint, we were able to look closely at how pervasive the 8 HfS Ideals of As-a-Service are in these solutions today and where we believe this will go over the next several years. 

This PoV assesses the state of each Ideal for its pervasiveness and provides examples of how service providers are making this real today.

The service providers captured in this report are Accenture Operations, Aegis, CSS Corp, Firstsource, Infosys, TCS, Tech Mahindra and Wipro. Together, these service providers are Expansive in being As-a-Service for Telecom Operations.