The Current Impact of RPA in F&A BPO Engagements

In almost every strategic discussion on business operations and BPO we are currently having with buyers, service providers and advisors, the topic of Intelligent Automation, and in particular RPA, continues to dominate. The industry has awoken to the mantra that automation is the new productivity vehicle for business operations – and the hype around it has reached fever pitch.

Yet, the level of knowledge and insights—as well as the understanding of the long-term implications and interdependencies with other process automation approaches—vary greatly. As HfS is committed to lead the discourse on Intelligent Automation, we have reached out to six leading F&A BPO providers to gain a deeper understanding of the market maturity and dynamics. We have chosen F&A because, in our view, the segment provides the biggest opportunity for RPA, due to the array of legacy systems and manual data entry that besets so many organizations’ finance departments. This document will provide a deeper insight as to where the adoption of RPA in F&A currently stands.