HFS Research recently conducted research supported by Capgemini to document the regional nuances of digital operations in the Nordic region (including Denmark, Finland, Iceland, Norway and Sweden). As a part of the study, we conducted qualitative interviews with 19 global business services (GBS), finance, and IT leaders at enterprises across the Nordic region to understand their digital programs, including their current digital maturity, challenges they face while running their digital programs, their strategic focus aligning to digital programs, and their perspectives on internal and external sourcing strategies.
HFS followed up with a digital roundtable bringing together a mix of operations leaders from the Nordic region to discuss our findings and further explore the vision for digital maturity in the region. This POV summarizes our findings, confirming our hypothesis that to advance digital operations, Nordic region enterprises must focus and invest in their foundational data capabilities.
The key findings of our research are summarized below:
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