HFS Top 10 Google AI Services

Artificial intelligence (AI) may be a buzzword, but it is undoubtedly also cementing itself as a key change agent in the way enterprises do business. Its capacity to derive deep insights from unstructured data, to learn and improve from its own activity, and to optimize business operations means that despite still being a nascent technology, its value to organizations is clear.

Google, a longstanding trailblazer on the AI technology front, is one of the most exciting providers in the burgeoning enterprise AI landscape. Google’s leadership in developing cutting-edge AI capabilities and setting the industry standard for sophisticated AI is undoubted, but it still faces obstacles to breaking into the enterprise landscape. It’s competing against AI vendors with longer backgrounds serving enterprises, and it is still seen as a wild card in some circles. It’s further hindered by many enterprises’ lingering distrust of the cloud and their reluctance to move their mission-critical operations into this environment, preventing them from accessing Google’s predominantly cloud-based AI capabilities.

Despite such conservatism, Google is nevertheless delivering tangible value to enterprises with its AI capabilities, most notably in areas like computer vision, natural language processing (NLP), and cognitive agent solutions. Critical to Google growing inroads into the enterprise space is the role of service providers. These firms form a crucial bridge between Google’s cutting-edge AI technology and enterprises’ strategic automation goals. Their robust delivery methodologies, deep domain knowledge of their clients’ industries, and proprietary IP are all essential elements in accelerating enterprise adoption of Google AI capabilities.

This HFS Google AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape. We assessed and rated the Google AI services capabilities of 14 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 14 participants and the top five leaders for each subcategory. This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strengths and weaknesses. References are on occasion made to service providers’ broader AI capabilities, but this report’s primary focus is on service providers’ capabilities specific to Google AI solutions.