Top 10 Report

CX Services in the Pandemic Economy—The Best of the Best Service Providers

August 13, 2021

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The 2021 HFS Top 10: CX Services in the Pandemic Economy—The Best of the Best Service Providers report examines the capabilities of the world’s largest providers of contact center services. We assessed and rated the industry-specific service capabilities of the top 15 leading service providers across a defined series of execution, innovation, OneOffice alignment, and voice of the customer criteria. The report highlights the overall and subcategory ratings for these best of the best participants.

This report also includes detailed profiles of each service provider, outlining their rankings, provider facts, and detailed strengths and weaknesses.

Service providers covered in this report:

  • Alorica
  • Atento
  • Concentrix
  • Conduent
  • HGS
  • Majorel (Arvato CRM)
  • Sitel
  • Startek (Aegis)
  • Sutherland
  • Sykes
  • Tech Mahindra
  • Teleperformance
  • Telus International
  • Transcom
  • TTEC

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