What this Top 10 Report covers
• The Triple-A Trifecta is HFS terminology for the intersection of three critical change agents—automation, artificial intelligence (AI), and smart analytics.
• HFS developed the Triple-A Trifecta framework to unify how these digital transformation change agents work together to deliver business outcomes in pursuit of the OneOffice. While many enterprises continue to adopt and utilize the piecemeal components of the Trifecta, HFS believes that the future of service delivery and the ability of enterprises to truly digitally transform their business operations are tied to using these technology elements in concert. While they are each powerful in their own right, they are exponentially so when used together and enable scalable, end-to-end, intelligent automation.
• In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies and related services.
• This report rates how well each provider performed across a defined series of execution, innovation, and voice of the customer criteria, showcasing the overall leaders and Top 10 performers by sub-category. We’ve included detailed profiles on each provider showcasing their performance, strengths and development areas, and key facts.
What you’ll know after reading
• How and why enterprises are adopting the Triple-A Trifecta and their strategies for continued and enhanced use going forward
• Which vendors are driving Triple-A Trifecta adoption and results forward based on execution, innovation, and voice of the customer criteria
• Nuances of each service provider’s capabilities, including key clients, ecosystem partners, internal IP, and detailed strengths and development opportunities
Service providers covered:
Accenture, Atos, Capgemini, Coforge (formerly NIIT Technologies), Cognizant, EXL, Genpact, HCL, Hexaware, IBM, Infosys, KPMG, LTI, Mphasis, NTT DATA, Persistent, PwC, TCS, Tech Mahindra, Wipro, WNS
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