Point of View

The Rise of Design Thinking

Being successful in the As-a-Service Economy requires ambitious service providers to make fundamental changes to their whole approach to service design and delivery. At the heart of this evolution, is a shift to service solutions being designed with real business context, as opposed to simply “looking at a process”. This involves a genuine focus on approaching and interpreting a client’s challenges, identifying and experimenting with opportunities, and ultimately evolving these approaches into the service delivery. We seen the adoption of Design Thinking as a fundamental capability in service providers as the way be successful in this new mode of working

Sign in to view or download this research.

Login

Register

Insight. Inspiration. Impact.

Register now for immediate access of HFS' research, data and forward looking trends.

Get Started

Download Research

    Sign In

    Insight. Inspiration. Impact.

    Register now for immediate access of HFS' research, data and forward looking trends.

    Get Started