Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

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Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus to

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

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Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

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Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

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Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

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Point of View

COP26 will bring greater scrutiny on businesses’ sustainability; executives must partner with the now

Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.

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Point of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood

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Point of View

Enterprise leaders must build the three pillars of hyper-productive work to be successful in the modern

The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this

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Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

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Point of View

Telco leaders must comply with new UK 5G rules and ensure their partner eco-system isn’t over-reliant

5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of

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Point of View

Don’t be bullied by your procurement department—choose the correct engagement model with your service

Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?

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Point of View

To get value from process automation in your organization, you must maximize its initial impact

HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and

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Point of View

Avoid the blockchain white elephant—that beautiful and useless blockchain proof of concept—by on

The power and the challenge for enterprise blockchain initiatives stem from the fact that blockchain, by definition, is an inter-organizational technology. are

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Point of View

Finance leaders must adopt these five key AI transformation levers

In this report, we examine how the BFSI industry can adopt five transformation levers to get the most out of AI investments.

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Point of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale

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Point of View

Process mining emerges as your gateway drug to OneOffice finance transformation

A recent HFS executive roundtable supported by Celonis, held in February 2020 in London’s Ritz Hotel, brought finance and accounting (F&A) leaders from with

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Point of View

Concentrix’s marketing solutions meet manufacturing execs’ needs, but they face competing priorities

Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.

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Point of View

As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

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Point of View

Executives salivating at nearshore opportunities must pick locations carefully

In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.

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Point of View

Use design thinking to build your integrated AI, analytics, and automation center of excellence

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for

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