Voice of The Customer: Microsoft Dynamics Services

The Microsoft Dynamics services market is rapidly maturing but lacks business orientation and strategic mindset. The majority of the current Microsoft Dynamics services market is focused on implementation services, as clients are keen to achieve standardization and simplicity as fast as possible. We expect consulting and ongoing support services to see good growth in the next few years. Clients are starting to realize the importance of strategic advice, including organizational change management, and the need for proactive ongoing support which includes advice on the relevance and implication of upcoming releases.

We spoke with more than 20 reference clients to understand their experience with working with service providers to deploy and support the Microsoft Dynamics products as part of the HfS Blueprint Report: Microsoft Dynamics Services 2017.  Here, we outline some of the key buyer trends that emerged from this study and provide recommendations for buyer enterprises embarking on Microsoft Dynamics service engagements.