Research-based sourcing advisory services

Objective, comprehensive, outside-in perspectives from your trusted analyst partner​

HFS supports the end-to-end sourcing lifecycle for enterprise clients from strategy development, supplier selection, transition, steady state, and end-of-term strategy.

We don’t offer the traditional hourly-rate based consulting model.

Our clients use HFS as a sounding board to get objective, comprehensive, outside-in perspectives.

We leverage our existing IP, benchmarks, and supplier intelligence to address questions around:

  • Scope of services (retained versus outsourced)
  • Business case (cost reduction and business outcomes)
  • Delivery model (offshore, nearshore, onshore)
  • Commercial model (input, output, outcome, hybrid)
  • Performance metrics (SLAs and KPIs)
  • Relationship governance model
  • Innovation model and technology architecture

Our comprehensive repository of Top 10 research reports enable clients to develop supplier shortlists. Each Top 10 report ranks leading service providers across a series of pre-defined criteria across execution, innovation, and voice of the customer

HFS’ research-based sourcing advisory approach and methodology

Client

  • Drive internal alignment
  • Define sourcing objectives and expectations
  • Baseline financial and operational data across people, process, and technology

HFS

  • Interview key client stakeholders
  • Provide necessary templates for data collection
  • Leverage existing IP, benchmarks, and supplier intelligence to develop sourcing strategy for client

Outcomes

  • Sourcing strategy and service delivery model for client, including: Scope of services (retained versus outsourced), business case, delivery model (offshore, nearshore, onshore), commercial model (input, output, outcome, hybrid), performance metrics (SLAs and KPIs), relationship governance model, innovation model and technology architecture

Client

  • RFP document creation and finalization
  • Supplier evaluation criteria
  • Launching RFP in the market 
  • Identifying internal teams for supplier workshops

HFS

  • Provide necessary templates
  • Detailed RFP review
  • Review supplier evaluation criteria
  • Identify shortlist of suppliers to engage with
  • Facilitate supplier introductions (if required)

Outcomes

  • Supplier shortlist identified
  • Detailed RFP launched
  • Evaluation criteria established

Client

  • Receive RFP responses and lead workshops with suppliers
  • Engage broader organization as required
  • Evaluate suppliers and select winning supplier
  • Lead supplier negotiations and contracting

HFS

  • Participate in supplier workshops
  • Score supplier responses against evaluation criteria
  • Offer coaching to client for supplier workshops, negotiations, and contracting as required

Outcomes

  • Final solution developed
  • Supplier selection completed
  • Negotiated contract in place

Client

  • Finalize and initiate transition plan
  • Initiate governance
  • Drive internal change management

HFS

  • Review transition plan
  • Internal client training on relationship management
  • Annual relationship health-check
  • Ongoing access to HFS Research Library
  • Preferential and complimentary invites to HFS events (Symposium, webinars, roundtables)

Outcomes

  • Services transitioned to service provider
  • Steady state operations
  • Ongoing governance
  • Best-in-class delivery
  • Future-proof strategy

HFS is your trusted analyst partner delivering Insight, Inspiration, Impact, and Advice for business operations and sourcing leaders.

  • Make complex decisions confidently. We provide straightforward insights based on research, data, and forward-looking trends.
  • HFS research library to access analyst POVs and blogs, industry best practices, client case studies, benchmarks, supplier intelligence, emerging HFS hot vendors, market size and growth, value chains, and in-depth perspectives from G2000 executives
  • HFS Top 10 studies that rank leading service providers across emerging technologies, IT and business services, and industries across execution, innovation, and voice of the customer
  • Access to HFS G2000 network through preferential access to HFS events (symposiums, roundtables, and webinars)
  • Facilitated introductions to senior executives at leading service providers
  • Tailored relationship health diagnostic to understand strengths and development opportunities for the relationship based on interviews with supplier and buyer executives
  • Internal training tailored for vendor management and sourcing teams
  • Our people and research inspire big ideas and creative thinking
  • Access industry-leading HFS thought leadership frameworks and concepts including the HFS OneOffice mindset, HFS Emerging Technology Stack, and HFS Enterprise Innovation Framework
  • Interactive case study compendiums for emerging technologies (RPA, AI, Blockchain) and G2000 OneOffice Pulse study
  • ThinkTanks and Executive Feedback Sessions (EFS): Collaborative 90-180 min workshops with HFS analysts to share our perspectives to develop and fine-tune client’s strategy and approach based. HFS prepares a comprehensive and customized report outlining our recommendations and background research materials.
  • Analyst inquiries: On-demand access to HFS analysts in 30 mins blocks to discuss questions or challenges.

Learn more

See how our sourcing advisors can help you. Drop us a line at [email protected].