Don Ryan

Chief Strategy Officer

Don Ryan is Chief Strategy Officer at HFS Research. He joined the firm in August 2020 as Senior Vice President of Research and Consulting. Before HFS, Don was as Director for global research and thought leadership for business and outsourcing services, digital technology, and AI deployment at KPMG LLC. Recently, Don collaborated with HFS on the highly publicized white paper, "Enterprise Reboot: Scaling digital technologies in the new reality", a major study to delineate the impact of COVID-19 on technology implementation.

Don brings a broad background in forecasting technology trends, quantifying the market impact of brand experience/customer loyalty and analyzing the changing nature of business operating models. Don's insights gained through research and analytical roles at TNS, META Group, Current Analysis and FEDEX along with his education at the Wharton School will help HFS clients identify new directions and opportunities.

At HFS Don will lead large research-based advisory engagements and continue his long-standing coverage of technology, media & telecom vertical as well as enterprise application platforms and ecosystems.

Content By Don Ryan

Point of View

From operator to orchestrator – the new role for GBS

GBS is still relevant, but its role is changing to meet the demands of enterprises.

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Point of View

Focus more on data-centric new ways of working and decision making

The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.

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Point of View

Bad Data is Killing Your Data Transformation Efforts

Data is the new Oil - Global Survey of Executive IT and Business Decision Makers

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Top 10 Report

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

An assessment of the TMT market and its leading service providers’ execution, innovation, and enterprise client feedback

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Data Viewpoint

HFS Data Viewpoint: HFS OneOffice Enterprise Maturity Assessment Model: A new way to evaluate the levers

There is a roadmap to achieve OneOffice maturity which revolves around six major elements. Companies can achieve outsized operational and financial returns by

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Highlight Report

HFS Highlight: Leverage Emerging Technologies to Shift the Focus of Healthcare from Illness to Wellness

As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup

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Point of View

Make Use of the Pandemic Shock to Remove the “Friction” in F&A

Musings from HFS’ F&A Digital Roundtable

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Point of View

The OneOffice becomes the true digital operating mindset as GBS grinds to a halt

The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a

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