Practice Leader
Hansa Iyengar leads the banking, financial services (BFS), and IT services research practice at HFS Research. She focuses on delivering practical, forward-looking insights that help BFS leaders navigate change across financial services and on providing critical analyses of service provider strategies, enabling buyers to make more informed sourcing and partnership decisions.
Hansa brings more than 15 years of deep enterprise technology and IT services expertise. She has led global research portfolios that are focused on competitive intelligence, digital transformation, and market trend analysis for technology and telecom enterprises. Before joining HFS, Hansa was a senior principal analyst at Omdia, where she advised C-suite executives on enterprise IT strategy and spearheaded high-impact research initiatives influencing product and go-to-market strategies for some of the world’s largest technology firms. With a track record of authoring influential thought leadership, she is known for her sharp strategic thinking, enterprise-first perspective, and commitment to cutting through hype to deliver insights that matter.
Hansa holds a bachelor’s degree in English and an MBA in finance from Gujarat University, India. She lives in Columbus, Ohio with her husband, two sons, and a fur baby. In her spare time, she likes to read, cook, hike, and volunteer at local non-profits.
June 10, 2025 Here is our outlook for BFS. 2025 will be the year of Services-as-Software with a healthy spending rebound in BFS.
June 10, 2025 If GCCs are to lead the AI charge, they must be treated as front-line innovation engines rather than back-office cost centers.
June 3, 2025 Culture debt and skills debt are hidden liabilities that constrain growth, and leave enterprises unable to adapt at speed.
May 28, 2025 Despite AI hype and investment, enterprises are held back by legacy tech, rigid structures, and poor data—not the algorithms.
May 21, 2025 In our latest research, clients rated providers poorly on IP development, R&D investment, and effective fintech collaboration.
May 21, 2025 Service providers are falling short on commercial banking-specific IP and scalable talent.
April 17, 2025 Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.
April 15, 2025 BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.
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