Senior Analyst
Niti Jhunjhunwala is a senior analyst for HFS Research. Her coverage areas include banking and financial services and GenAI. She also regularly contributes to competitive intelligence across IT and business process services and the HFS Market Index, a quarterly report that analyses the performance and major developments of top service providers over the past quarter.
Niti joined HFS with more than six years of experience in market research. Previously, she worked with Kantar (a leading data, insights, and consulting company). Her responsibilities included leading end-to-end research studies and delivering client presentations.
She earned an MBA in finance and marketing and B.Tech degree in information technology.
Niti is based out of Kolkata, India. In her spare time, she loves reading, traveling, and going for walks. On weekends, she enjoys painting, spending time with her nephew, and binge-watching series.
March 30, 2026 A look at how IGT Solutions performed in the HFS Horizons: Agentic Services, 2026.
March 30, 2026 A look at how Innova Solutions performed in the HFS Horizons: Agentic Services, 2026.
March 30, 2026 A look at how Movate performed in the HFS Horizons: Agentic Services, 2026.
March 30, 2026 A look at how PwC performed in the HFS Horizons: Agentic Services, 2026.
March 30, 2026 A look at how UST performed in the HFS Horizons: Agentic Services, 2026.
March 18, 2026 An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.
March 6, 2026 The era of theorizing is over. Act now to deliberately design an agent OS that can scale autonomy with control.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
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