Tony Filippone

Chief Research Officer

As chief research officer for HFS Research, Tony Filippone spearheads the strategic research initiatives that shape the future of enterprises and technology ecosystems worldwide. Under his leadership, the global analyst team delivers groundbreaking insights that drive innovation and efficiency, solving the complex problems organizations face.

With a robust background that spans more than 30 years in enterprise leadership, advisory, and research roles, Tony brings a uniquely practical and client-focused approach to his work. His expertise is especially deep in the insurance and procurement sectors, where he is known for his exceptional negotiation skills and operational acumen.

Before joining HFS Research, Tony served as chief procurement officer at AXIS Capital and held various leadership roles with Union Bank and Elevance Health, where he developed a profound understanding of nearly all areas of enterprise requirements, including corporate procurement, corporate operating models, and governance. His early career included roles at  Accenture and MarchFirst.

Tony earned a master’s degree in communication management from the University of Southern California and a bachelor’s degree in organizational communication from Pepperdine University. He resides near Atlanta with his two sons. An avid explorer with a passion for scuba diving, cooking, and weightlifting, Tony has visited more than 40 countries, continually seeking new adventures and cultural experiences.

Content By Tony Filippone

Point of View

Flat-rate pricing isn’t rational but psychological—that’s why it wins

Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.

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Point of View

‘Engineering meets AI’ is Hitachi Digital Service’s bold transformation play

HDS is evolving from an engineering powerhouse to a transformation partner for AI-first enterprises.

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Point of View

Services-as-Software and psychology biases break services pricing

AI is disrupting services pricing; success hinges on behavioral economics, outcome-based anchors, fairness, and risk-sharing.

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Point of View

Procurement must break free from its transformation dilemma

Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.

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Point of View

Supply chains are drowning in process and data debt, killing profitability

Process and data debts remain supply chain and procurement’s most significant operational liabilities.

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Point of View

Orchestrators win: Why tinkering with AI no longer cuts it for enterprises

Tinkerers stall. Orchestrators win by scaling agentic AI fast with secure platforms, real governance, and enterprise control.

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Point of View

How to avoid agentic sticker shock

Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.

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Point of View

Why software companies can add $1.5 trillion to their market by embracing Services-as-Software

Software firms can grab $1.5T by replacing services with AI agents that slash costs, automate ops, and transform enterprise value.

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