Ditching legacy business models to thrive amid disruption. How restaurants can pivot to remain competitive by serving up a new experience

June 17, 2021

Off-premises dining, digital kitchens (also known as “ghost kitchens”) and other novel business models present incredible opportunities for revenue growth in the restaurant industry. These models, though, will require integrated processes and cutting-edge technologies to augment the human interactions foundational to delivering optimal customer experiences.

Listen to HFS Research and Cognizant in a lively discussion on what enterprise leaders can learn from how restaurants pivoted experiences during the pandemic to survive amid dining restrictions, and are now future-proofing for long term growth and success.

Joining Saurabh Gupta and Melissa O’Brien of HFS were Samuel Stanovich, VP of Alliances and Partnerships at the International Food and Beverage Technology Association (IFBTA) and Sandeep Bhasin of Cognizant, to help us dive into the dynamics of converging markets within the food services ecosystem