Malcolm and Mary Get Quite Contrary: Taking the Robot out of the Human

October 9, 2017


Join us for the new HfS Unvarnished Radio Show, where we will have a candid discussion with Professor Mary Lacity and Cognizant Chief Strategy Officer Malcolm Frank, hosted by Phil Fersht. We will talk about all the technologies making waves in the digital operations sphere – from robots to blockchain, human middleware to digital underbellies.



  • Phil Fersht, CEO and Chief Analyst, HfS (bio)
  • Dr. Mary Lacity, Curators’ Distinguished Professor, UMSL (bio)
  • Malcolm Frank, Chief Strategy Officer, Cognizant (bio)