Webinar: Deconstructing AI for the Digital Journey

October 30, 2017


As organizations are progressing on their Digital Journey, AI is starting to become a topic that gets the attention of the C-suite. Amidst a lot of marketing noise, going beyond the hype and looking at real-world AI examples becomes paramount. To succeed on this journey, it is critical we learn from the early successful deployments. In this webinar, HfS is teaming up with Arago to highlight what is involved in deploying a successful AI implementation – challenges, pitfalls, lessons learned and best practices. Join Tom Reuner, Arago CEO Chris Boos, and Oliver Lindner, AI & Service Management Strategist at Continental IT, to discuss how AI is evolving and how the future of service delivery will shape up.


What you will learn:

  • Where to begin your journey with AI?
  • How to secure buy-in from the C-suite and stakeholders?
  • How to successfully deploy a large-scale AI implementation?
  • What are the lessons learned on the AI journey?
  • What are the cultural and HR ramifications of deploying an AI solution?
  • How do you measure success?



  • Chris Boos, CEO, Arago (bio)
  • Oliver Lindner, AI & Service Management Strategist, Continental (bio)
  • Tom Reuner, SVP, HfS (bio)