HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts.
January 13, 2026 | 10:00 a.m. – 11:00 a.m. ET
October 30, 2017 As organizations are progressing on their Digital Journey, AI is starting to become a topic that gets the attention of the C-suite. Amidst a lot of noise, a
October 25, 2017 The 21st Century Enterprise: Transforming a Professional Services Firm with Intelligent Automation Early on, KPMG has understood the potential of both a
October 29, 2017What Difference Does Design Thinking Make in Healthcare Services? Design thinking is an approach to identifying and solving problems that has been used --
October 9, 2017 Join us for the new HfS Unvarnished Radio Show, where we will have a candid discussion with Professor Mary Lacity and Cognizant Chief Strategy Officer by We
September 12, 2017In 2017 HfS conducted one of its largest and most extensive research projects covering the dynamic IT Services space. Pulling together data from over 300 Global
September 14, 2017 No matter the industry, companies globally are learning (the hard way) the importance of using customer experience (CX) as a brand differentiator. Doing
August 30, 2017 The live Q3 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q3 2017, and our
June 28, 2017 The Digital OneOffice Framework is all about the design and implementation of the organizational digital experience and the creation of an intelligent,
July 16, 2017 Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they
May 12, 2017Business leaders today across IT and operations have heard a lot about cognitive technologies such as Watson in the last few years, but still lack clarity on in
May 24, 2017Automation is not a silver bullet or guarantee of success. Moving toward notions of service orchestration requires going beyond the hype and looking at real RPA
April 14, 2017HR Technology Solutions and Services M&A’s have simmered right down in recent years as HR-as-a-Service offerings have largely been reconstituted. So the
April 12, 2017Bored senseless hearing about the basics on RPA? Hath no fear... we're here to discuss that next iteration of RPA... especially for you RPA RPA already on to
April 4, 2017Join us to talk about what we are learning about the use of Design Thinking (and doing, and culture) in our latest HfS Blueprint: Design Thinking in the global
March 13, 2017Virtual agents are using cognitive computing and AI to move beyond traditional conversational services, toward services that execute process steps or even are a
February 13, 2017Tired of the endless hype marketing, the expensively designed conference booths, the mind-numbing articles about robots stealing our jobs?When you have a small
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