HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinars

Live Webinar

AI everywhere, results nowhere?
Why customer and employee experience still matter

June 25, 2026 | 10:00 am - 11:00 am EST | Via Zoom

Join HFS Research’s Saurabh Gupta and Melissa Fersht as they explore why the OneOffice framework is more relevant than ever in the age of agentic AI and how leading enterprises are aligning business and IT to improve experiences and drive measurable outcomes.

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Webinar archive

Integrated Automation: Why You’ve Been Doing it All Wrong

Cultivating an Enterprise-Wide Automation Mindset to Achieve Intelligent Automation Success

How a Global Telecommunications Firm Scaled RPA

Realizing the Digital OneOffice: Vodafone Embraces RPA and AI to Unify Its Employee and Customer

HFS Webinar: The Why, What, and How of HFS Top 10

Webinar: The HFS Super Machine Learning Debate

Webinar: How a Leading Wine Producer Is Making Digital Order Management a Reality

Webinar: The State of Operations and Outsourcing in 2018

Webinar: Get smart about your Digital Underbelly or you’ll Fail to Scale

Webinar: The Next Evolution of Digital – Driving Real Growth and Competitiveness with OneOffice

Webinar: The Digital Growth Engine driving highly disruptive Digital Business Models

Webinar: Embracing cognitive AI to transform your customer engagement

Webinar: Reality check on Enterprise Artificial Intelligence (AI)

Webinar: Blockchain in BFS – Client Experience and War Stories

Webinar: Why Digital only Succeeds with a Smart Cloud Strategy

Webinar: Getting RPA to Scale

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