HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinar – more details coming soon

Live Webinar

AI at a Crossroads: The State of the Industry on Trust, Leadership, and Execution

April 2, 2026 | 10:00 am - 11:15 am EST | Via Zoom

AI isn’t failing because it lacks intelligence, enterprises are struggling because they lack trust. Join Phil Fersht and members of the HFS Global Advisory Board for a candid discussion on what’s slowing enterprise AI adoption and how leaders can move from experimentation to confident execution.

Learn more

Webinar Archive

Webinar: Beyond RPA

Webinar: What’s Real about Design Thinking in Business Operations and Outsourcing Engagement?

Webinar: Making Cognitive Real – The Transformation of Service Agents

HfS Webinar: Unveiling the 2017 RPA Blueprint Snapshot

HfS Webinar: Augmenting Automation through AI

Webinar: Digital Workforce for the Digital Enterprise

HfS Webinar: Unveiling the Digital OneOffice Premier League

HfS Webinar: State of Business Operations 2017

HfS Webinar: 2017, the Year of Making it Real

HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler

HfS Webinar: The Great Roboboss Debate

HfS Webinar: Standard Bank Case Discussion

HfS Webinar: Enabling the first truly Digital Olympic Games

HfS Webinar: Becoming an Intelligent OneOffice

HfS Webinar: The Role of Contact Center in Omnichannel Strategy

HfS Webinar: Business Process Re-Imagination in the Cognitive Era

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