The HFS Top 10 Digital Associates Services report examines the leading IT and BPO services firms developing conversational tools with and for their clients across enterprise functions. We assessed and rated the capabilities of 17 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 17 participants and the top 10 leaders for each sub-category.
This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strengths and development opportunities.
Service providers in our analysis include:
Accenture, Cognizant, Concentrix, CSS Corp, DXC, EXL, Genpact, HCL, IBM, Infosys, LTI, Sitel Group, Sutherland Global Services, TCS, TELUS International, TTEC and WNS.
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