HFS Horizons: The Best Service Providers for Commercial Banks, 2025

The HFS Horizons: The Best Service Providers for Commercial Banks, 2025 report is for commercial banking leaders and the service providers that support them, identifying which providers best help commercial banks realize value across functional, enterprise, and ecosystem transformation.

Overview

HFS Horizons: The Best Service Providers for Commercial Banks, 2025 is a Horizons research report that assesses how well 22 service providers help commercial banks worldwide embrace innovation and realize value across three distinct Horizons. It evaluates each provider on value proposition, execution and innovation capabilities, go-to-market strategy, and market impact, positioning each against the HFS OneOffice and OneEcosystem transformation models. The report is global in scope and draws on HFS Pulse survey data plus client and partner reference checks.

Key findings

1. Horizon 3 Market Leaders include Accenture, Cognizant, Deloitte, EY, HCLTech, Infosys, and TCS. Horizon 2 Enterprise Innovators include Capgemini, Genpact, IBM, NTT DATA, Publicis Sapient, PwC, and Wipro. Horizon 1 Disruptors include Coforge, Innova Solutions, LTIMindtree, Persistent, Sonata Software, Tech Mahindra, Virtusa, and WNS.
2. The 7 Horizon 3 leaders demonstrated the ability to support commercial banks from functional digital transformation through enterprise modernization to ecosystem-driven value creation.
3. Commercial banks reported that 54% of the value their service providers deliver today is Horizon 1 functional digital transformation, a share expected to hold near 51% in two years.
4. The largest projected value shift is toward Horizon 3 ecosystem initiatives, rising from 11% today to 23% within two years.
5. For a major North American commercial bank, Accenture combined Song and GenAI to transform the relationship manager experience, delivering a 15% to 20% productivity boost and a 5% to 10% revenue increase.

HFS finds that a slick app no longer wins in commercial banking, where B2B clients demand 360-degree working capital visibility and real-time everything. HFS assesses that commercial banks must balance practical platform solutions with custom builds, and that service provider partners play a critical role in enabling this future.

Research methodology

This report is based on 2024 HFS Pulse survey data covering 225 service provider ratings from banks, detailed vendor briefings, and reference checks with 36 active clients and 29 active partners of the 22 providers evaluated globally.

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