HFS Horizons: Life Sciences Service Providers, 2025

The life sciences industry is facing unprecedented revenue headwinds, expecting a $1 trillion–$1.5 trillion loss over the next decade due to the Inflation Reduction Act (CMS price negotiations for Medicare), an accelerating patent cliff, and the end of the blockbuster regime. The inflection point here will see new opportunities, with AI playing a decisive role in drug discovery, supply chain, and market access. As life science enterprises reevaluate their strategies, products, and commercial models, suppliers must play a different role—one of partnership rather than a subservient service provider.

The ”HFS Horizons: Life sciences service providers, 2025” report evaluates 41 service providers on their ability to impact the quadruple aim of care: cost, experience, health outcomes, and health equity. It covers their capabilities and outcomes across the HFS life sciences value chain to understand the why, what, how, and so what of their offerings, with a focus on industry-specific capabilities rather than horizontal IT or BPS services.

The study examines service providers’ maturity across three distinct Horizons:

• Horizon 3: Horizon 2 + the ability to drive the “OneEcosystem” approach to create new sources of value by addressing all attributes of the quadruple aim of care
• Horizon 2: Horizon 1 + the ability to drive the “OneOffice” mindset to break down barriers imposed by the value chain, improve health outcomes, and enhance experiences
• Horizon 1: The ability to drive operational transformation, reduce cost of care, and enhance experience of care

The report highlights each provider’s placement, strengths, and development opportunities across these Horizons. It is global in scope and offers actionable insights for life sciences enterprises, service providers, and ecosystem partners that are shaping the future of healthcare innovation.

HFS Horizons: Life Sciences Service Providers, 2025

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2025

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