AI in Insurance: Buzzword or Real Transformation with MSIG USA's Prashant

Is AI truly transforming insurance, or is it just the latest industry buzzword?

In this episode of HFS Unfiltered, Saurabh Gupta, President at HFS Research, sat down with Prashant Hinge, Chief Information & Transformation Officer at MSIG USA, and Ian Maher, Research Fellow & Senior Advisor at HFS Research, to explore what it really takes to move AI from hype to measurable business value.

You can listen above or watch this HFS Videocast here:

From underwriting and claims to leadership alignment and talent fears, this candid conversation explores why most AI pilots never scale, and what separates the 5% that actually make it into production.

They discuss:

• Why AI is just a tool, not a strategy
• The gap between ambition and reality
• How AI impacts insurance P&L, not just productivity
• The real leadership challenge behind transformation
• Why employee fear is an opportunity, not a barrier
• The biggest mistake insurers make when scaling AI

If you’re navigating AI in a highly regulated, legacy-heavy industry like insurance, this discussion is a must-watch.

You can also listen on:

• Apple Podcasts
• Spotify