HFS GCC Advantage | From landlord to leader: Rethinking GCC leadership in the AI era

Join Achyuta Ghosh and Arindam Mukherjee for a candid conversation on how leadership in Global Capability Centers must change. They talk about how the GCC model is moving past the old scale game and the “landlord” style of leadership, as AI reshapes how work gets done, how value is delivered, and what GCC leaders need to focus on next.

You can listen above or watch this HFS Videocast here:

What you’ll hear:

• Why the biggest threat to the GCC model isn’t AI.
• It is leadership that has drifted away from domain expertise and process ownership, and what it takes to close that gap.
• Arindam draws on nearly two decades of building, scaling, transforming, and exiting GCCs across India, the Philippines, Malaysia, Poland, Hungary, Costa Rica, Ireland, and the US, and shares his view on what future-ready leadership looks like.

Key takeaways:

• Why strong GCC growth numbers can mask real questions about long-term sustainability.
• The end of the “landlord” leadership role. • Managing facilities and headcount is no longer enough.
• Why the shift from scale-led to outcome-driven GCCs is a leadership problem first, and a technology problem second.
• The value of staying close to the process and demanding excellence from your team rather than just their time.
• How AI is reshaping the talent pyramid and the skills GCCs will need next.
• A practical test every leader can apply: start from the assumption that AI can do the work and rule it out only after kicking the tires hard.
• Why the next wave of GCC leaders will pivot from running large teams of people to leading a smaller core of rare, high-impact skills.
• The simple leadership mantra to carry forward: your job is to make your colleagues successful.

To know more about HFS on Global Capability Centers (GCCs), visit us here.

You can also listen on:

• Apple Podcasts
• Spotify