Competitive Intelligence

Deloitte: Services Capabilities for HCP, 2026

This Deloitte Competitive Intelligence Profile is for healthcare provider C-suites and sourcing leaders evaluating partners for multi-disciplinary advisory and managed services across the quadruple aim of care.

Positioning chart titled HFS Horizons: HCP Service Providers, 2026, organized as three stacked horizontal bands. The left vertical axis, Innovation Scope, rises from Functional at the bottom, to Enterprise in the middle, to Network at the top. The right vertical axis, Value Aspiration, rises from Cost plus Experience at the bottom, to Experience plus Health in the middle, to Health plus Equity at the top. The bottom band is Horizon 1, Disruptors, aligned to the Functional and Cost plus Experience level. The middle band is Horizon 2, Enterprise Innovators, aligned to the Enterprise and Experience plus Health level. The top band is Horizon 3, Market Leaders, aligned to the Network and Health plus Equity level. Deloitte is placed in the top band as a Horizon 3 Market Leader. The Horizon 3 Market Leaders cohort also includes Accenture, Cognizant, Epic, Evernorth, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. The Horizon 2 Enterprise Innovators include Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. The Horizon 1 Disruptors include AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. All providers within a Horizon are listed alphabetically and are not ranked against each other. The study assessed 50 healthcare providers in total. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Deloitte’s HCP services capabilities

Panel layout titled Key facts about Deloitte's HCP services capabilities, divided into five boxes plus a gauge. Relevant M&A and partnerships box: no recent acquisitions are listed for 2022 to 2025. Listed partnerships are AWS, Google Cloud, Microsoft Azure, NVIDIA, Oracle, SAP, Salesforce, ServiceNow, Workday, Anaplan, Snowflake, Cloudera, Splunk, Blue Prism, BeyondTrust, CyberArk, and Saviynt. Key clients box: number of clients not disclosed, with named key clients The Ottawa Hospital, ChristianaCare, NYU Langone Health, Atlantic Health System, Centura Health, and the Defense Health Agency. Global operations and resources box: headcount not disclosed, with a presence across 150 plus countries and territories globally, Greenhouse innovation centers across major US, EMEA, and APAC cities, and a multi-LLP delivery model. Flagship internal IP box lists ConvergeHEALTH, a cloud-based outcomes and analytics platform; ConvergeHEALTH Connect, a healthcare CRM and digital patient engagement platform for multichannel access to care; Care Conductor, a patient care orchestration solution within the ConvergeHEALTH suite; Operate Services, a next-generation managed services framework powered by Deloitte's strategic ServiceNow alliance; Greenhouse Centers, client co-creation and immersive innovation centers across major global cities for large transformations; and the Center for Health Solutions, a research arm publishing healthcare industry insights and shaping Deloitte's provider practice agenda. A sustainability meter is shown as a semicircular gauge marked Low, Medium, and High, with the needle pointing into the upper range toward the High end. Source: HFS Research, 2026.

Source: HFS Research, 2026

Deloitte’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide titled Deloitte's performance in the study and HFS' views of its strengths and development opportunities for HCP services capabilities. On the left, a three-step Horizon ladder graphic highlights Horizon 3 Market Leader at the top, where Deloitte sits, above Horizon 2 Enterprise Innovator and Horizon 1 Disruptor. On the right, two lists. The Strengths list covers seven areas: value proposition, delivering multi-disciplinary capabilities spanning audit, risk advisory, tax, and consulting, anchored in ConvergeHEALTH platforms and Operate next-generation managed services; capabilities across most of the provider value chain, including patient consultation, acute care, patient services, and revenue cycle management and billing; go-to-market that targets provider C-suites through multi-disciplinary engagements across consulting, audit, risk, and tax, a partnership-driven network, and capabilities including managed services and Greenhouse experiences for client co-creation; outcomes including cost reduction through conversational AI automation, improved patient experience and reduced readmissions through the Digital Teammate AI assistant, and equity addressed through targeted programs supported by Deloitte Health Equity Institutes and the Health For All Initiative; innovation backed by a 3 billion dollar plus big AI bet investment with the Trustworthy AI framework, ConvergeHEALTH platform R&D, the Center for Health Solutions research arm, and Greenhouse innovation centers for client co-creation; customer perception, acknowledged for multi-disciplinary advisory depth, willingness to co-create AI-driven innovation, brand authority on complex transformations, and a thought-leadership orientation; and partner perception, credited for hyperscaler-first ecosystem orchestration, deep certification depth across the 125 plus alliance network, marquee strategic-tier standing, and wide enterprise-platform reach. The Development opportunities list covers four areas: outcomes, where increased quantification with attributed public-domain case studies would shift perception from theoretical to real; capabilities, where intersecting multi-disciplinary assets with the provider value chain would build greater resonance with non-IT buyers; customer, where converting deep advisory relationships into named, public-domain reference cases with quantified provider transformation outcomes is the opportunity; and partner, where diversifying with healthcare-domain specialists, EHR vendors, and clinical AI startups beyond the strong horizontal hyperscaler and enterprise-platform footprint is identified. Source: HFS Research, 2026.

Source: HFS Research, 2026

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