Competitive Intelligence

KPMG: Services Capabilities for HCP, 2026

This KPMG Competitive Intelligence Profile is for healthcare provider C-suites and sourcing leaders evaluating partners for productized enterprise transformation and multi-agent AI operations across the quadruple aim of care.

Positioning chart titled HFS Horizons: HCP Service Providers, 2026, organized as three stacked horizontal bands. The left vertical axis, Innovation Scope, rises from Functional at the bottom, to Enterprise in the middle, to Network at the top. The right vertical axis, Value Aspiration, rises from Cost plus Experience at the bottom, to Experience plus Health in the middle, to Health plus Equity at the top. The bottom band is Horizon 1, Disruptors, aligned to the Functional and Cost plus Experience level. The middle band is Horizon 2, Enterprise Innovators, aligned to the Enterprise and Experience plus Health level. The top band is Horizon 3, Market Leaders, aligned to the Network and Health plus Equity level. KPMG is placed in the top band as a Horizon 3 Market Leader. The Horizon 3 Market Leaders cohort also includes Accenture, Cognizant, Deloitte, Epic, Evernorth, EY, HCLTech, Hitachi Digital Services, Kyndryl, Optum, Sagility, and Tata Consultancy Services. The Horizon 2 Enterprise Innovators include Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. The Horizon 1 Disruptors include AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. All providers within a Horizon are listed alphabetically and are not ranked against each other. The study assessed 50 healthcare providers in total. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about KPMG’s HCP services capabilities

Panel layout titled Key facts about KPMG's HCP services capabilities, divided into five boxes plus a gauge. Relevant M&A and partnerships box: no recent acquisitions are listed for 2022 to 2025, and the listed partnerships are Google Cloud, Microsoft, Oracle, Salesforce, SAP, ServiceNow, and Workday. Key clients box: number of clients not disclosed, with named key clients Community Health Systems, Children's Hospital of Wisconsin, The University of Kansas Health System, Corewell Health, Sevita, King's College Hospital NHS Foundation Trust, Sheffield Teaching Hospitals NHS Foundation Trust, and Northampton General Hospital NHS Trust. Global operations and resources box: headcount not disclosed, with a multi-LLP global presence across 145 plus countries and KPMG Workbench AI delivery centers. Flagship internal IP box lists Powered Enterprise for Healthcare, a SaaS-led ERP and operational transformation framework; Connected Enterprise for Health, a sector-specific, customer-centric digital transformation framework; KPMG Workbench, a multi-agent AI platform; Powered Healthcare (Workday), a Workday-enabled healthcare ERP transformation accelerator; and Healthcare Horizons Revisited, an annual research and benchmarking practice publishing case studies from 18 plus countries on healthcare transformation. A sustainability meter is shown as a semicircular gauge marked Low, Medium, and High, with the needle pointing into the upper range toward the High end. Source: HFS Research, 2026.

Source: HFS Research, 2026

KPMG’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide titled KPMG's performance in the study and HFS' views of its strengths and development opportunities for HCP services capabilities. On the left, a three-step Horizon ladder graphic highlights Horizon 3 Market Leader at the top, where KPMG sits, above Horizon 2 Enterprise Innovator and Horizon 1 Disruptor. On the right, two lists. The Strengths list covers seven areas: value proposition, delivering a multi-disciplinary, productized operating model with Powered Enterprise and pre-configured SaaS-led accelerators across ERP, HCM, and the supply chain; capabilities across most of the provider value chain, including patient consultation, acute care, patient services, and revenue cycle management and billing, delivered through Powered Enterprise, Connected Enterprise for Health, and Workbench AI; go-to-market that targets provider C-suites through multi-LLP engagement enabled by a seven-strategic-partner ecosystem and key capabilities; outcomes including cost reduction through supply chain and license optimization savings, higher digital self-scheduling adoption and shorter average wait times through a patient-access program, and recaptured clinical hours by improving care access, potentially improving health outcomes; innovation anchored by KPMG Ignition Centers and KPMG Lighthouse for R&D, plus a healthcare-specific Three Phases of AI Value framework that aligns AI investment to patient and operational outcomes across population health, experience, workforce, and cost; customer perception, trusted to drive complex multi-platform transformations and valued for multi-disciplinary advisory depth and an outcomes and quantification orientation; and partner perception, credited for industry-leading joint innovations, tight co-delivery driving client outcomes, recurring multi-year award recognition, and healthcare-specific implementation reliability. The Development opportunities list covers four areas: capabilities, where building healthcare-domain product depth beyond consulting and advisory would close gaps that pure-play health-tech vendors are filling; outcomes, where translating Powered Enterprise and Workbench impact into named, quantified provider-client outcomes would strengthen the quadruple aim positioning; customer, where converting deep advisory relationships into named, public-domain reference cases with quantified provider transformation outcomes is the opportunity; and partner, where diversifying with healthcare-domain specialists, EHR vendors, and clinical AI startups beyond the strong horizontal hyperscaler and enterprise-platform footprint is identified. Source: HFS Research, 2026.

Source: HFS Research, 2026

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