Competitive Intelligence

Kyndryl: Services Capabilities for HCP, 2026

This Kyndryl Competitive Intelligence Profile is for health system CIOs and sourcing leaders evaluating partners for healthcare IT integration and modernization through platforms and an agentic AI framework across the quadruple aim of care.

Positioning chart titled HFS Horizons: HCP Service Providers, 2026, organized as three stacked horizontal bands. The left vertical axis, Innovation Scope, rises from Functional at the bottom, to Enterprise in the middle, to Network at the top. The right vertical axis, Value Aspiration, rises from Cost plus Experience at the bottom, to Experience plus Health in the middle, to Health plus Equity at the top. The bottom band is Horizon 1, Disruptors, aligned to the Functional and Cost plus Experience level. The middle band is Horizon 2, Enterprise Innovators, aligned to the Enterprise and Experience plus Health level. The top band is Horizon 3, Market Leaders, aligned to the Network and Health plus Equity level. Kyndryl is placed in the top band as a Horizon 3 Market Leader. The Horizon 3 Market Leaders cohort also includes Accenture, Cognizant, Deloitte, Epic, Evernorth, EY, HCLTech, Hitachi Digital Services, KPMG, Optum, Sagility, and Tata Consultancy Services. The Horizon 2 Enterprise Innovators include Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. The Horizon 1 Disruptors include AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. All providers within a Horizon are listed alphabetically and are not ranked against each other. The study assessed 50 healthcare providers in total. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Kyndryl’s HCP services capabilities

Panel layout titled Key facts about Kyndryl's HCP services capabilities, divided into five boxes plus a gauge. Relevant M&A and partnerships box lists one recent acquisition: Skytap (2024), a cloud migration platform for mission-critical workloads, including legacy EHR, rebranded as Kyndryl Cloud Uplift. Listed partnerships are AWS, Microsoft, Google Cloud, Epic, Oracle/Cerner, the Disney Institute, Ovation Healthcare, Optimum, HCTech, Pega, and RedHat. Key clients box: number of clients not disclosed, with named key clients Care New England, Children's National Hospital, Parkland Health, and Elevance. Global operations and resources box: headcount not disclosed, with 50 plus global delivery locations and 14 innovation centers. Flagship internal IP box lists Kyndryl Vital, a human-centered design and AI-driven innovation co-creation service; Kyndryl Bridge, an open integration platform unifying observability; the Agentic AI Framework, multi-agent orchestration for AI-native operations with an industry agent catalog and responsible AI guardrails; Kyndryl Cloud Uplift, a cloud migration platform for mission-critical workloads, including legacy EHR, acquired from Skytap in April 2024; Data Intelligence Cloud, a healthcare interoperability and use-case acceleration platform; and Enablement as a Service, embedded organizational change management within technical transformations. A sustainability meter is shown as a semicircular gauge marked Low, Medium, and High, with the needle pointing into the middle range toward Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

Kyndryl’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide titled Kyndryl's performance in the study and HFS' views of its strengths and development opportunities for HCP services capabilities. On the left, a three-step Horizon ladder graphic highlights Horizon 3 Market Leader at the top, where Kyndryl sits, above Horizon 2 Enterprise Innovator and Horizon 1 Disruptor. On the right, two lists. The Strengths list covers seven areas: value proposition, an integration-platform partner bridging legacy stability with cloud-native agility through Bridge, agentic AI, and transform-and-run commercial models; capabilities across limited parts of the provider value chain, primarily acute care IT enablement such as EHR hosting, mission-critical infrastructure, and cyber resilience, plus patient services through a clinical service desk, delivered via Bridge and the Agentic AI Framework; go-to-market that is consulting-led with embedded clinical experience leaders, augmented by strategic partnerships and a global delivery footprint, and creative commercial models with upfront Kyndryl capital; outcomes including cost reduction through infrastructure rationalization, improved clinician experience via embedded clinical experience leaders, better health outcomes through CLABSI monitoring, and support for providers delivering care to vulnerable populations; innovation through Tech Radar-driven horizon planning anchored in Bridge, the Agentic AI Framework, and 14 global innovation centers, with value reflected in 3,500 plus US patents; customer perception, where long-tenured relationships and above-industry NPS reflect deep operational trust in mission-critical delivery; and partner perception, a broad ecosystem spanning hyperscalers and EHRs, with a distinctive Disney Institute alliance for patient and caregiver experience design. The Development opportunities list covers four areas: capabilities, where mapping Bridge and the Agentic AI Framework directly onto the provider value chain would speed buyer comprehension; outcomes, where driving toward client-attributed outcome stories and quantified equity results would meet buyer demand for quadruple-aim proof; customer, where converting long-term relationships into named, public-domain reference cases with quantified provider transformation outcomes is the opportunity; and partner, where diversifying the ecosystem with healthcare specialist startups, academic medical centers, and clinical AI vendors beyond the strong horizontal hyperscaler and EHR footprint is identified. Source: HFS Research, 2026.

Source: HFS Research, 2026

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