Competitive Intelligence

Capgemini: Services Capabilities for HCP, 2026

This Capgemini Competitive Intelligence Profile, part of HFS Horizons: HCP Service Providers, 2026, is for healthcare provider executives, RCM and operations leaders, and sourcing teams evaluating Capgemini’s AI-led BPS and revenue cycle capabilities across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The vertical axis on the left, labeled innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The vertical axis on the right, labeled value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked from top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT Data, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Capgemini is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes Capgemini as AI-led BPS and RCM operations combining WNS domain depth with Capgemini engineering. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Capgemini’s HCP services capabilities

Information panel divided into five blocks summarizing Capgemini's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: WNS Holdings in 2025, a digital BPS leader, and Kipi.ai in 2025, which specializes in data modernization, AI, and advanced analytics. Its partnerships are Hyperscience, SAP, UIPath, SS&C Blue Prism, Microsoft, AWS, Salesforce, ServiceNow, SAP, OpenAI, Mistral AI, Sitecore, MuleSoft, and Pega. The second block, key clients, states a client count of 30 or more, with key clients listed as Banner Health and the UK's NHS trusts. The third block, global operations and resources, states that headcount is not disclosed and describes a global delivery and innovation footprint across the US (Scottsdale, Arizona), India (Vizag and other locations), the UK (NHS engagements), Europe (innovation labs and sovereign cloud), Australia, New Zealand, Japan, and Canada. The fourth block, flagship internal IP, lists six platforms: RCMplify, an autonomous medical coding platform; Skense, cognitive data capture and processing for business analysis and downstream applications; Expirius, proactive contextual interaction to improve user experience, drive channel optimization, and ensure effective engagement; ProCard, an analytics platform and provider scoring tool; Agilius, an enterprise KPI reporting platform with advanced collaboration, data-cleansing, and visualization features; and iDiagnose, an AI-powered framework enabling rapid diagnosis across multiple disease conditions and imaging modalities. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

Capgemini’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks Capgemini's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across seven dimensions. Value proposition: a global provider operations partner combining WNS BPS domain depth with Capgemini's AI engineering, cloud, and enterprise platform muscle. Capabilities: addresses most of the provider value chain, including patient consultation, acute care, post-acute, patient services, and RCM through RCMplify and Epic CoE. Go-to-market: targets US mid-market IDNs, dental service organizations, and specialty providers via RCM-led entry that leverages Capgemini's enterprise tech, with a variety of pricing options. Outcomes: reduces cost via autonomous coding and Agent-X agentic AI, with Agent-X driving 40% productivity uplift and improving operational experience. Innovation: Capgemini Invent consulting, backed by firm-wide AI investments, European innovation labs, and EHR CoEs, with WNS RCMplify rooted in delivery. Customer: clients acknowledge its responsiveness, delivery acceleration, compliance discipline, and pragmatic human-AI integration. Partner: partners value its healthcare back-office automation breadth, multi-platform certification depth across RPA and intelligent document processing, scaled standardized workflow execution, and consistent BPS delivery. The second part lists development opportunities across four dimensions. Value proposition: it can sharpen its positioning around healthcare-specific outcomes accountability rather than horizontal AI-led BPS breadth. Outcomes: it should translate cost, experience, and health outcomes impact into named, quantified stories in the public domain, with equity impact becoming critical as buyers demand quad-aim proof. Customer: close the WNS-Capgemini contract repapering, accelerate joint go-to-market integration, and clarify the post-merger brand narrative. Partner: continue to expand and diversify the partner ecosystem to include healthcare domain specialists and clinical AI startups beyond the typical horizontal hyperscaler footprint. Source: HFS Research, 2026.

Source: HFS Research, 2026

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