Competitive Intelligence

NTT DATA: Services Capabilities for HCP, 2026

This NTT DATA Competitive Intelligence Profile, part of HFS Horizons: HCP Service Providers, 2026, is for healthcare provider executives, CIOs, and sourcing teams evaluating NTT DATA’s full-stack AI, EHR, RCM, and infrastructure capabilities for modernizing provider operations across health systems, ambulatory surgical centers, and independent physician practices.

Horizons placement grid plotting service providers across three horizons against two axes. The vertical axis on the left, labeled innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The vertical axis on the right, labeled value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked from top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT Data, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. NTT DATA is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes NTT DATA as modernizing provider operations with full-stack AI, EHR, RCM, and infrastructure capabilities. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about NTT DATA’s HCP services capabilities

Information panel divided into five blocks summarizing NTT DATA's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: Aspirent in 2022, a data, analytics, and advisory firm; Postlight in 2022, a digital strategy, design, and engineering company; and Vectorform in 2022, a digital transformation and innovation company. Its partnerships are Commure, Amelia, Microsoft, AWS, Google Cloud, Epic Systems, Palo Alto Networks, VMware, HP, Cisco, ServiceNow, and Oracle. The second block, key clients, states a client count of 40 or more, with key clients not disclosed. The third block, global operations and resources, states a headcount of approximately 14,000 or more and describes 29 ISO-certified locations across 25 or more countries on six continents, seven AI innovation centers, and 49 SOC facilities, supporting 29 languages from the US, Canada, India, the Philippines, Mexico, LATAM, and Europe. The fourth block, flagship internal IP, lists six entries: Nucleus for Applications, an intelligent enterprise platform for workplace automation and device management; Syntphony, a composable solutions suite covering Conversational AI, Loyalty, Security Privacy & Integrity Platform, Knowledge Search, and Employee Intranet; Clinical Data Intelligence Platform (CDIP), an AI-powered RCM platform with modules for medical coding, prior authorizations, billing audits, and denial management; Enterprise Agentic Grid, an eight-layered agentic AI framework for orchestration and automation; One NTT DATA Platform Connect, a unified delivery experience across cloud, network, and collaboration; and AIOps & Automation, with 2,500 or more bots in production and a Smart AI Agent for workplace services. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

NTT DATA’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks NTT DATA's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across seven dimensions. Value proposition: dirt-to-digital full-stack technology enablement to modernize health systems and hospitals and create an AI-ready operating model. Capabilities: addresses most of the provider value chain, targeting referrals, acute-care IT operations, post-acute and home-care enablement, patient services, RCM, and Epic services, delivered through infrastructure, data and AI, and clinical application support. Go-to-market: a combination of dedicated healthcare provider vertical leadership, horizontal global practices, ecosystem partnerships, and co-innovation with clients. Outcomes: revenue growth through digital enablement of specialty expansion, cost rationalization through capacity optimization and AI-enabled labor cost reduction with staff augmentation, and remote management of patients, positively impacting experience and health outcomes. Innovation: a hybrid of enterprise-wide R&D led by NTT Research and NTT Experience Center, industry solutioning, partner co-innovation, and client-specific co-development. Customer: collaboration created a scalable environment to explore AI safely in cancer diagnosis and treatment, and a key orchestrated solution can meaningfully transform patient engagement. Partner: recognized for the breadth of service, relationships, domain expertise, and a portfolio of partnerships and alliances. The second part lists development opportunities across four dimensions. Capabilities: resonance will be greater with non-IT buyers who are increasingly owning tech spend when capabilities are aligned to the value chain. Outcomes: client attribution in the public domain and quantifying impacts for health outcomes and equity should not be optional. Customer: enhance customer engagement that reflects attribution and support in the public domain. Partner: expanding and diversifying the partner ecosystem to include domain specialists and differentiated startups beyond standard technology players is key to value realization, and partners expect an enhanced value narrative and smarter coordination of pursuits and co-delivery pairing system integrator scale with domain expertise. Source: HFS Research, 2026.

Source: HFS Research, 2026

To read the complete report, click the download button below.

Sign in to view or download this research.

Login

Register

Insight. Inspiration. Impact.

Register now for immediate access of HFS' research, data and forward looking trends.

Get Started

Authors

Related

Download Research

    Sign In

    Sign up for a free
    research account

    With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

    Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

    HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

    By registering you agree to our privacy policy.

    I hereby consent that HFS Research can process my personal data.

    Premium Access

    Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

    Contact us at [email protected] for more information on premium access.

    Help

    If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

    [email protected]

      Contact Ask HFS AI Support