Competitive Intelligence

UST: Services Capabilities for HCP, 2026

The UST: Services Capabilities for HCP, 2026 profile is for health system CIOs, Epic platform owners, and clinical operations leaders evaluating Epic-centered modernization and managed services partners.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. UST is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes UST as accelerating healthcare modernization through cloud, AI, and interoperability. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about UST’s HCP services capabilities

Information panel divided into five blocks summarizing UST's HCP services profile. The first block, relevant M&A and partnerships, states no recent M&A from 2022 to 2025. Its partnerships are Epic, Microsoft, Workday, Google, Hyro, EHC Consulting, Datos Health, Keycentrix, AWS, and ServiceNow. The second block, key clients, states a client count of 22, with key clients none disclosed. The third block, global operations and resources, states a headcount of approximately 185, with delivery and innovation locations none disclosed. The fourth block, flagship internal IP, lists three entries: UST PACE+ for Epic cloud migration; UST PACE and PACE Observability for engineering and cloud operations; and UST SmartOps for workflow automation. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

UST’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks UST's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across six dimensions. Value proposition: transitioning from tech modernization to AI-enabled ops transformation, anchored in Epic expertise, cloud, and managed services. Capabilities: Epic-enabled services that include data interoperability, infrastructure, cybersecurity, and app managed services, with agentic AI enablement across exam rooms, operations, and infrastructure. Go-to-market: centered on Epic-related tech enablement and services and positioning to facilitate Services-as-Software™ to enable AI-driven outcomes, supported by market engagement through health summits, thought leadership, and conference presence. Outcomes: reduced platform support costs, facilitated faster care through reduced MTTR and faster emergency alerts to providers, and improved provider experience. Innovation: investments in AI talent management combined with co-innovation and development with customers to solve bespoke complex challenges. Partner: a deep strategic relationship with Epic, while being recognized for domain expertise and execution chops. The second part lists development opportunities across seven dimensions. Value proposition: business impact beyond technology change is important to expand the buyer universe. Capabilities: positioning against the value chain rather than being perceived as an Epic enabler will facilitate growth in a changing market. Go-to-market: the perception of being an Epic shop should be better managed given the range of capabilities UST has in its portfolio. Outcomes: in an era of increasing uninsured populations, health equity in care delivery will need smart tech enablement, an opportunity UST must lean into. Innovation: an enterprise innovation framework is key to optimizing investments and durable innovations instead of client-underwritten solution development. Customer: customer engagement and attribution in the public domain will positively reflect capabilities and execution. Partner: a diversified partner ecosystem beyond the Epic surround system that includes domain startups and specialists will accelerate value creation. Source: HFS Research, 2026.

Source: HFS Research, 2026

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