Competitive Intelligence

EMIDS: Services Capabilities for HCP, 2026

The EMIDS: Services Capabilities for HCP, 2026 profile is for mid-market US health system CIOs, clinical-system modernization leaders, and HealthTech executives evaluating healthcare specialist engineering and design partners.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Emids is placed in Horizon 1 Disruptor. The accompanying callout summarizes Emids as driving provider modernization through healthcare specialist engineering and design. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about EMIDS’ HCP services capabilities

Information panel divided into five blocks summarizing Emids' HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: Cloud Development Resources (CDR) in 2022, which provides low-code, enterprise-grade business solutions and services. Its partnerships are ServiceNow, Epic, Oracle Cerner, Windsurf, Pega, HealthEdge, kore.ai, Appian, OutSystems, Unity, Onyx Health, AWS, Google Cloud, Snowflake, UiPath, Microsoft, and Salesforce. The second block, key clients, states a client count of 50, with key clients not disclosed. The third block, global operations and resources, states a headcount of approximately 500, with operations through offshore, nearshore, onsite, and innovation locations across North America, Europe, Asia Pacific, and Latin America, 20 or more client-based onsite locations across the US, and innovation and co-innovation centers in India and the US. The fourth block, flagship internal IP, lists one entry: Pacca AI, a healthcare-specific agentic AI platform enabling workflow-integrated AI across prior authorization, claims, and care coordination, driving faster decisions, reduced manual effort, and cost efficiency. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

EMIDS’ performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks Emids' placement in Horizon 1 Disruptor, below Horizon 2 Enterprise Innovator and Horizon 3 Market Leader. The first part lists strengths across seven dimensions. Value proposition: a pure-play healthcare specialist combining engineering, design, and domain expertise, with a provider-focused proposition centered on clinical-system modernization and transformation. Capabilities: addresses provider value chain segments including patient consultation, RCM, and digital front door services, enabled by interoperability, cloud, data platforms, and AI-driven automation. Go-to-market: targets mid-market US health systems and HealthTech firms via design-led modernization engagements, embedded healthcare specialist delivery teams, and outcome-tied platform engineering contracts. Outcomes: demonstrates cost reduction and revenue optimization through RCM transformation, with experience gains via digital front-door and clinician-workflow redesign and operational throughput improvements. Innovation: a healthcare specialist engineering approach anchored in the Pacca AI agentic platform, with Forward Deployed Context Engineers as a productized delivery construct. Customer: valued for healthcare domain depth, design-led engineering quality, mid-market responsiveness, and continuity of senior practitioners across multi-year engagements. Partner: recognized for clinical-domain depth, reliability on co-engineered healthcare workloads, and willingness to invest alongside hyperscaler partners on provider-specific accelerators. The second part lists development opportunities across four dimensions. Value proposition: lead with provider business outcomes and clinician throughput rather than engineering and design positioning to broaden perception with non-IT enterprise buyers. Outcomes: quantifying health outcome and health equity impact is increasingly becoming a buyer mandate and must be addressed alongside cost and operational metrics. Customer: publish attributed case studies with named US health systems and hospitals to expand visibility beyond mid-market accounts and codify outcome metrics into client narratives. Partner: expand and diversify the provider ecosystem to include domain experts and differentiated startups that accelerate value creation. Source: HFS Research, 2026.

Source: HFS Research, 2026

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