Competitive Intelligence

Hexaware: Services Capabilities for HCP, 2026

The Hexaware: Services Capabilities for HCP, 2026 competitive intelligence profile is for healthcare provider CIOs, digital health leaders, and sourcing executives evaluating Hexaware’s engineering-led services across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Hexaware is placed in Horizon 1 Disruptor. The accompanying callout summarizes Hexaware as scaling provider operations with AI platforms to improve cost and experience. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Hexaware’s HCP services capabilities

Information panel divided into five blocks summarizing Hexaware's HCP services profile. The first block, relevant M&A and partnerships, states that recent M&A from 2022 to 2025 is none, and lists partnerships with AWS, Microsoft Azure, Google Cloud, Oracle, Databricks, ServiceNow, PointCross, CareInsight, Abluva, Replit, and Fixie.ai. The second block, key clients, states that the number of clients is not disclosed and key clients are not disclosed. The third block, global operations and resources, states that headcount is not disclosed and lists delivery centers across 28 countries spanning India, the US, Mexico, the UK, Europe, MENA (Cairo), and APAC. The fourth block, flagship internal IP, lists four assets: Tensai, an extreme automation platform for healthcare back office workflow automation, claims, and process orchestration; RapidX, a GenAI-powered analytics and software engineering accelerator for healthcare data lifecycle and product development; Amaze, a cloud modernization platform for legacy refactoring; and Patient Engagement Platform, an omnichannel platform aggregating multi source patient data into a 360-degree medical profile for personalized care. The fifth block, the sustainability meter, shows a gauge needle pointing to Medium on a scale from Low to High. Source: HFS Research, 2026.

Source: HFS Research, 2026

Hexaware’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide pairing a vertical horizon ribbon on the left with two assessment panels on the right. The ribbon stacks the three horizons from top to bottom, Horizon 3 Market Leader, Horizon 2 Enterprise Innovator, and Horizon 1 Disruptor, with Hexaware highlighted at the bottom in Horizon 1 Disruptor. The first panel, strengths, covers seven categories. Value proposition: an AI engineering partner targeting provider cost optimization and patient experience uplift through agentic AI platform delivery and engineering depth. Capabilities: addresses limited parts of the provider value chain across patient consultation, acute care, RCM, and patient services via Amaze data and AI, RCM workflows, and telemedicine engineering. Go-to-market: capability-selling, targeting US hospital chains and provider organizations with a hyperscaler co-sell motion. Outcomes: reduced cost through IT support automation, enhanced patient experience by shortening time to diagnosis through telemedicine and impacting health outcomes, advanced clinical productivity through agentic AI workflow automation, and support for population health through patient engagement programs. Innovation: innovates through Decode Encode delivery, co-engineering AI products with healthcare specialists through depth in GenAI-led RCM and patient engagement at enterprise scale. Customer: recognized for engineering depth, delivery discipline on telemedicine and patient engagement programs, and willingness to co-build healthcare-specific accelerators. Partner: valued by hyperscaler and data platform partners for engineering execution depth and dependable joint delivery on AI and cloud workloads. The second panel, development opportunities, covers six categories. Value proposition: sharpen positioning toward clinical and care delivery outcomes at scale rather than anchoring in AI engineering and digital delivery vocabulary. Capabilities: AI enablement must facilitate the ability to address the entire value chain meaningfully. Outcomes: address quadruple aim outcomes more deliberately, especially health outcomes and equity, beyond cost and experience proof points. Innovation: an enterprise innovation framework is key to maximizing investments, accelerating value, and compelling differentiation. Customer: customer engagement and attribution in the public domain will positively reflect capabilities and execution. Partner: curate a more diverse ecosystem beyond hyperscaler alliances that includes EHR vendors, clinical AI specialists, and provider-native domain partners to accelerate value. Source: HFS Research, 2026.

Source: HFS Research, 2026

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