Competitive Intelligence

LTM: Services Capabilities for HCP, 2026

The LTM: Services Capabilities for HCP, 2026 competitive intelligence profile is for healthcare provider CIOs, digital health leaders, and sourcing executives evaluating LTM’s engineering-led services across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. LTM is placed in Horizon 1 Disruptor. The accompanying callout summarizes LTM as driving AI-led provider operations transformation through agentic platforms and global delivery innovation. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about LTM’s HCP services capabilities

Information panel divided into five blocks summarizing LTM's HCP services profile. The first block, relevant M&A and partnerships, states that recent M&A from 2022 to 2025 is none, and lists partnerships with AWS, Microsoft Azure, Google Cloud, IBM, NVIDIA, Databricks, Snowflake, ServiceNow, Adobe, SAP, Oracle, UiPath, Dell, Intel, COPE Health, TalkDesk, 4L Data Intelligence, Voicing.ai, Onyx, and Vee Healthtek. The second block, key clients, states a client count of 20 or more, with key clients not disclosed. The third block, global operations and resources, lists headcount of 850 or more and delivery and innovation locations totaling 30 or more locations overall, with major geographies in India, the US, Costa Rica, the UAE, and Canada. The fourth block, flagship internal IP, lists six assets by name: InteropConnect, DESK (Digital Enterprise Service DesK), DCEX (Digital Customer Experience), BlueVerse for Healthcare, iNxT, and Patient 360. The fifth block, the sustainability meter, shows a gauge needle pointing toward the lower portion of the scale, between Low and Medium, on a scale from Low to High. Source: HFS Research, 2026.

Source: HFS Research, 2026

LTM’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide pairing a vertical horizon ribbon on the left with two assessment panels on the right. The ribbon stacks the three horizons from top to bottom, Horizon 3 Market Leader, Horizon 2 Enterprise Innovator, and Horizon 1 Disruptor, with LTM highlighted at the bottom in Horizon 1 Disruptor. The first panel, strengths, covers six categories. Value proposition: an AI-centric "business creativity" partner targeting provider transformation through agentic AI, modernization, and global capability center (GCC) innovation. Capabilities: addresses most of the value chain, including patient consultation, acute and post-acute orchestration, patient services, and RCM via BlueVerse agentic AI and Epic and Cerner interoperability. Go-to-market: targets US tier-1 and tier-2 health systems and payers via consulting-led entry, embedded AI and innovation councils, and GCC-as-a-Service, leveraging the group infrastructure muscle. Outcomes: reduced cost through clinical documentation effort with ambient AI and surgical throughput gains via agentic scheduling, with telehealth enablement accelerating speed to care and impacting experience and health outcomes. Innovation: the Outcreate framework anchored in BlueVerse with approximately 1,000 plug-and-play agents, AI Foundry, and governance through TRACER, RightAction, and Aspire2Adapt. Partner: a broad partner ecosystem that includes hyperscalers and big tech, along with an alliance with COPE Health to address value-based care. The second panel, development opportunities, covers seven categories. Value proposition: lead with capacity, throughput, and cost-of-care outcomes rather than abstract platform-led positioning. Capabilities: aligning capabilities to the provider value chain will overcome the uneven coverage and resonate better with business buyers while accelerating end-to-end agentic value-chain reimagination. Go-to-market: address the ASCs and ambulatory segments as they represent growth in care delivery. Outcomes: quantifying evidence for health outcome and health equity impact will increasingly become table stakes and must be addressed. Innovation: platform breadth is important, but an enterprise innovation framework will enhance provider-specific economic outcomes. Customer: enhance relationship and value creation to drive attribution and support in the public domain. Partner: diversify the ecosystem to deepen domain credibility with domain specialists, academic medical centers, and clinical AI startups. Source: HFS Research, 2026.

Source: HFS Research, 2026

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