Competitive Intelligence

Persistent: Services Capabilities for HCP, 2026

The Persistent: Services Capabilities for HCP, 2026 competitive intelligence profile is for healthcare provider CIOs, digital health leaders, and sourcing executives evaluating Persistent’s engineering-led services across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Persistent is placed in Horizon 1 Disruptor. The accompanying callout summarizes Persistent as AI-first engineering that advances care delivery platforms, data, experience, and operations. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Persistent’s HCP services capabilities

Information panel divided into five blocks summarizing Persistent's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: Startfish Associates in 2024, an AI-enabled automation firm, and Arrka in 2024, a privacy management platform to enhance privacy, ethical AI, and AI governance. Its partnerships are AWS, Microsoft, Google Cloud, IBM, Software AG, Salesforce, Simplify Healthcare, RadNet GenAI radiology, Ushur, AXIOM, and Domain Pivot. The second block, key clients, states a client count of 70 or more, with key clients Ascension Health, DaVita, Optum, and Renalytix. The third block, global operations and resources, lists headcount of approximately 2,300 or more and delivery and innovation locations of 40 centers across 19 countries, spanning India (Pune, Bengaluru, Chennai, Hyderabad, Noida, Gurugram, Mumbai, Goa, Nagpur, and Ahmedabad), the US (New Jersey, San Jose, Dublin in California, and Santa Clara), Canada (Ottawa), the UK (Belfast), Germany (Berlin), Poland (Kraków), Romania (Bucharest), France (Paris), and Mexico (Guadalajara). The fourth block, flagship internal IP, lists three assets by name: SASVA, GenAI Hub, and iAURA. The fifth block, the sustainability meter, shows a gauge needle pointing to Medium on a scale from Low to High. Source: HFS Research, 2026.

Source: HFS Research, 2026

Persistent’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide pairing a vertical horizon ribbon on the left with two assessment panels on the right. The ribbon stacks the three horizons from top to bottom, Horizon 3 Market Leader, Horizon 2 Enterprise Innovator, and Horizon 1 Disruptor, with Persistent highlighted at the bottom in Horizon 1 Disruptor. The first panel, strengths, covers seven categories. Value proposition: engineering-led modernization of care-delivery platforms, data, AI, experience, imaging, and adjacent RCM and claims workflows. Capabilities: addresses a significant portion of the provider value chain, including digital front door, integrated patient care, AI-led RCM, provider network and credentialing, and real-time clinical analytics. Go-to-market: a combination of domain-centric partner ecosystem, deal advisors, customer investment fund, and AI-enabled capabilities led by segment-specific leadership. Outcomes: improved clinician experience through better access to data, patient assessments improving health outcomes, enhanced personalization to address care plan goals, and reduced operational costs through modernization. Innovation: an enterprise-wide innovation framework increasingly adapted for healthcare, driving an AI-first operating model, platform and IP investments, partner co-development, targeted acquisitions, workforce upskilling, and client co-innovation. Customer: considered adaptable and flexible, proactively showcases innovations, and is operationally supported by a consistent level of skills and talent. Partner: credited for domain expertise, delivery consistency, and AI and engineering chops with an evolving partner ecosystem. The second panel, development opportunities, covers four categories. Capabilities: aligning capabilities to the provider value chain with outcomes that matter will resonate with business leaders who are becoming the technology buyers. Outcomes: not addressing health equity as a function of market access is not an option as providers seek new ways to address their financial challenges. Customer: a lack of enterprise attribution to work delivered, case studies, or co-innovation must be remedied to showcase strategic relationships. Partner: expand and diversify the partner ecosystem to include domain specialists and differentiated startups, and consider expanding geographic reach and elevating client relationships. Source: HFS Research, 2026.

Source: HFS Research, 2026

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