Competitive Intelligence

Tech Mahindra: Services Capabilities for HCP, 2026

The Tech Mahindra: Services Capabilities for HCP, 2026 competitive intelligence profile is for healthcare provider CIOs, digital health leaders, and sourcing executives evaluating Tech Mahindra’s engineering-led services across health systems, ambulatory surgical centers, and independent physician practices.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. Tech Mahindra is placed in Horizon 1 Disruptor. The accompanying callout summarizes Tech Mahindra as providing multi-EMR managed services that alleviate provider tech operations. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about Tech Mahindra’s HCP services capabilities

Information panel divided into five blocks summarizing Tech Mahindra's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: Com-Tec-Co (CTC) in 2022, an IT consulting firm in Europe. Its partnerships are Oracle Health, Epic, Meditech, Allscripts, Microsoft, AWS, Google Cloud, Salesforce Health Cloud, Snowflake, Akasa, NVIDIA, Cerner, Onyx, Rhapsody Health, ServiceNow, Cloverleaf, Mirth Connect, and Abacus Insights. The second block, key clients, states a client count of 200 or more, with key clients Ascension, Mayo Clinic, Cleveland Clinic, Integris Health, BJC Healthcare, Fairview, MUSC Health, and Shriners. The third block, global operations and resources, lists headcount of 10,000 or more and delivery and innovation locations across 30 or more countries, India-headquartered with delivery centers in India, the US, Europe, the Middle East, the Philippines, and ANZ, and on-site coverage extended through Tech in a Van field services within a 40-mile radius of major US health system clients. The fourth block, flagship internal IP, lists seven assets: Orion HealthEnterprise AI Platform, a proprietary modular healthcare AI framework with VerifAI AI governance; HealthNxt, a Digital Front Door and Virtual Health Assistance platform with the Manav AI assistant; EPIC Center of Excellence, an Epic Upgrades-as-a-Service offering; Digital Operations Center (DOC), an AI-powered observability and automation capability; Interop-as-a-Service Suite, comprising Smart Cohorts as a Service (SCaaS), Event Subscriptions as a Service (ESaaS), and Synthetic Data as a Service (SDaaS); Longitudinal Patient Record (LPR) data quality platform, for intelligent data visualization across the continuum of care and operational excellence; and MANAV, a digital human avatar and 24/7 agentic AI assistant. The fifth block, the sustainability meter, shows a gauge needle pointing to Medium on a scale from Low to High. Source: HFS Research, 2026.

Source: HFS Research, 2026

Tech Mahindra’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Slide pairing a vertical horizon ribbon on the left with two assessment panels on the right. The ribbon stacks the three horizons from top to bottom, Horizon 3 Market Leader, Horizon 2 Enterprise Innovator, and Horizon 1 Disruptor, with Tech Mahindra highlighted at the bottom in Horizon 1 Disruptor. The first panel, strengths, covers seven categories. Value proposition: delivering integrated managed services across EMR and EHR, infrastructure, applications, and domain BPS, with AI-orchestrated workflows and outcome-based commercial models. Capabilities: addresses the entire provider value chain, including patient consultation, referral, acute care, post-acute, patient services, and RCM and billing. Go-to-market: capabilities anchored in integrated managed services with the HCI Group and outcome-based commercial models, as well as a deepening Oracle Health partnership. Outcomes: a clinical AMS engagement that helped reduce operational costs and improve patient safety through clinical reports and charting alerts for caregivers, and integrated infrastructure managed services that improved clinical continuity for inpatient operations, ensuring care delivery impacts health outcomes. Innovation: co-innovates with EHR vendors through an in-house capability building motion, leveraging HCI Group's acquisition of the EMR implementation foundation. Customer: valued for multi-EMR and end-to-end ecosystem support breadth, covering EMR, infrastructure, applications, BPS, and security. Partner: credited as a top-tier EHR systems integrator, recognized for strategic-tier collaboration with major EHR vendors and hyperscalers, and valued for AI-platform certification depth. The second panel, development opportunities, covers six categories. Value proposition: sharpen the healthcare specialist brand identity beyond the broader Tech Mahindra Group association to overcome the perception that the brand is a horizontal IT services firm. Capabilities: strengthen and clarify alignment with the provider value chain beyond the technology capabilities narrative to resonate with shifting buying centers. Go-to-market: develop direct-to-CFO and CIO outcome-based commercial motions across more US health-system enterprise accounts beyond EMR and EHR services. Outcomes: publish quad-aim outcomes attributed to named clients with quantified clinical metrics beyond operational efficiency and IT availability case studies. Customer: earn customer perception as a strategic AI and clinical-innovation partner rather than another managed-services and EMR-implementation vendor. Partner: expand the partner ecosystem to include clinical domain experts and differentiated startups to address the market of tomorrow. Source: HFS Research, 2026.

Source: HFS Research, 2026

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