Point of View

Is Good Enough Really Good Enough? The Great Talent Paradox in Outsourcing

People, Process, and Technology—we all know the key levers for business transformation. And we all claim that the people dimension is the most enduring source of competitive advantage. So why does talent so often get the short end of the stick, so to speak, when it comes to establishing and managing outsourcing relationships? Why is talent treated as the most fungible element in a skills-based industry?

 

 

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