The HfS Market Index: Asia Pacific IT Services and BPO Market Size and Forecast, 2013 – 2017

IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017:

• Growth led by strong professional services spending as slow economies bounce back in 2013 – pent up demand in Japan during H2 2013
• Professional services preferred way to consume IT services in emerging economies
• ADM service spend is also expected to recover in Japan during 2013 and we expect continued high growth in China/India
• Overall infrastructure management growth slowed by static Japanese market, regional growth driven by faster domestic adoption in China/India
• BPO to grow at 6.3% in 2013, 7.2% CAGR to 2017
• Markets outside of Australia, New Zealand and Japan still very immature
• F&A and HR grow from low base as AP firms focus on process improvement to help enhance scalability and customer service
• Offshore market creates high level of outsourcing acceptance in the region and access to skills
• Domestic CRM BPO market continues to expand in China and India as numbers of consumers expand
• Transactional industry specific BPO opportunities also expand in the public sector, banks and insurance sectors