Click to read A Manifesto to Revitalize the BPO Industry
As the dust settles and we adjust to a world beyond the initial pandemic shock, one thing has become incredibly clear: enterprises cannot rely on legacy technologies and inefficient processes....
Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond Why is it so hard to scale and industrialize automation initiatives? The ugly truth...
This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.Published: August 25, 2020
KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologiesPublished: August 20, 2020
Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.Published: July 8, 2020
This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.Published: June 11, 2020
This update to the HFS Market Index gives an overview of the IT and business services market performance.Published: June 9, 2020
This report spotlights six of the leading pure play firms specializing in RPA servicesPublished: June 3, 2020
The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.Published: May 1, 2020