The Global Services Industry is changing dramatically. We have finally evolved beyond arbitrage-centered solutions that primarily focused on operational cost reduction to digital savvy and intelligent solutions that solve business pain points and drive significantly better business outcomes. M&A activity is a useful indicator of genuine strategic changes that look beyond the hype and it helps us better understand real market shifts.
We analyzed the M&A activity for the first half of 2017 across 20+ leading global services suppliers. It’s clear from our analysis that capability building to innovate service delivery is at the forefront of supplier strategies. It’s also clear that Accenture prepared to put its hand in its pocket and is betting big on its strategic plans.
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