Our industry is standing at a crossroads. The journey toward digitization and automation provides a plethora of opportunities, but with the same token also a myriad of challenges. Technology innovations are getting us ever closer to notions of real-time interactions and straight-through-processing that organizations were chasing for many years. However, all too often the hype in the industry is focusing on two issues: First, talking about technology innovation in isolation and second, “celebrating” the success of unicorns. Trying to anticipate unicorns is a futile exercise. Rather, we should focus our full attention on how technology can help organizations that are held back by legacy systems to stay competitive in a hyper competitive world. That is the context for the discussions on Intelligent Automation.
Yet, the smoke and mirrors with which the supply side is engaging with customers and prospects are not only blurring perceptions but masking many of the real and urgent issues that need to be addressed. Against this background, HfS had the opportunity to discuss many of these issues with executives at NIIT Technologies and how their Tron Smart Automation Platform is adding different nuances in the noisy discussions around Intelligent Automation.
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